Leadership Exam #2 Review

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Keiser University, Orlando *

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NUR4888

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Communications

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Apr 3, 2024

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docx

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1. The process in which information, perception. and understanding are transmitted from person to person is a. articulation. b. communication. c. evaluation. d. pronunciation. 2. Unspoken affective or expressive behaviors best describe which type of communication? a. Effective communication b. Ineffective communication ¢. Non-verbal communication d. Verbal communication 3. A communication model that focuses on compassion, expression of emotion, and providing validation via support is the a. validation, emotion, reassurance, activity (VERA) framework. b. situation. background, assessment, and recommendation (SBAR) Communication Theory. . nonviolent communication (NVC) model. d. Human Relationship Model. 4. A human communication activity designed to influence another to change attitudes or alter behaviors by the use of techniques such as argument, reasoning. or pleading is known as a. advisement. b. consultation. c. persuasion. d. suggestion. 5. Which of the following is true about negotiation? It commonly results in a win-lose situation. It is aimed at solving problems, conflicts, or disputes. It is used only in contract and labor union disputes. It is the exchanging of favors or trading activity. IS 6. A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her preceptor suggests a better method of interacting with a family member by saying, “You might want to be cognizant of your non-verbal behaviors when talking with clients. Rather than continuing to chart when you are talking with an American family. stop charting, move closer to the family and client. look at them during the conversation. and take time to let them share their concerns.” This preceptor is giving advice about a. interpersonal communication. b. clarity. c. image. d. intention.

7. The transformational leader engages staff by 8. 10. 11. a. punishing errors. b. sharing vision and decision making. c. taking a top-down approach to leadership. d. making unilateral decisions for the team. An example of an external variable that may affect communication is a. circumstance. b. personality. c. thoughts. d. feelings. communication patterns exist between colleagues and serve to contribute to a hostile Work environment, high turnover, burnout, and job dissatisfaction. a. Defensive b. Disruptive c. Negotiating d. Humanizing Over lunch in the cafeteria, student nurses are sharing educational information about the patients for whom they are caring. This is a(n) a. breach of beneficence. b. example of maleficence. c. potential assault and battery charge. d. violation of the Health Insurance Portability and Accountability Act (HIPAA). Interpersonal communication is defined as a. the conscious intent by one individual to modify the thoughts or behaviors of others. b. a combination of written and spoken communication. c. atheory used to describe a manner of communicating. d. communication between two or more individuals involving face-to-face interaction. 12. Organizational tones are based mostly on a. unspoken cultural norms. commitment to success. communication behavior. leadership styles. 0 o

13. Which communication technique is most effective when handling patient complaints? [ Persuasion Bargaining Negotiation Non-verbal cues 14. A communication system developed originally to address communication patterns in critical 15. situations is a. VERA framework. b. NVC model. ¢ crucial conversations. d. TeamSTEPPS. The number one cause of preventable medical errors is a. hostile work environments. b. poor communication. c. ineffective leadership. d. staff competency. 16. Which communication format was developed to address the communication arm of the TeamSTEPPS model? a. NVC (nonviolent communication) b. SBAR (situation, background, assessment. and recommendation) c. VERA (validation. emotion, reassurance, activity) d. MI (motivational interviewing) 1. Effective communication is fostered through which of the following ingredients? (Select all that apply.) o ap o Trust Humility Respect Empathy Sympathy 2. NVC communication processes are grounded in (Select all that apply.) a. confrontation. b. empathy. c. compassion. d. honesty. . assertiveness.

3. A client’s wife is concerned about her husband’s declining health. He has been admitted with an acute myocardial infarction and has had two myocardial infarctions before this admission. He is not a candidate for surgery. She and her husband have discussed “no breathing machine” for long-standing care, but she is unsure of his wishes if he were to need a “breathing machine” for a short period. The nurse discusses his current condition and care with the client and his wife. She also organizes a team meeting consisting of the client’s physicians, social worker, pastoral care person. and nursing staff. During this meeting, the nurse helps the wife share her concerns and the client’s concerns with the rest of the team. ‘What type of communication technique is being utilized by the nurse? (Select all that applv.) Bargaining Negotiation Persuasion Spiritual assessment Collective action oo os 4. Which of the following are examples of patient privacy or security breaches? (Select all that apply.) a. Encrypted e-mail communications . Fax transmission sent to incorrect physician office c. Prescription given to patient with wrong label attached Case management coordinator obtaining information about a patient’s diagnosis Discharge summary given to patient’s spouse o a 5. Which of the dimensions of spirituality should nurses assess for in care delivery? (Select all that apply.) a. Culture b. Beliefs c. Values d. Social e Religious 6. Effectiveness and sustainability of change is based on the skilled communication of leadership and stakeholders endorsing the change process. What are some barriers that can interfere with change? (Select all that apply.) a. Inwardly focused cultures Transformational leadership Fear of the unknown Arrogant attitudes Safety culture oao o

. Transformational leadership focuses on engaging staff to become stakeholders in a shared ‘mission and vision. Which of the following are correct statements? (Select all that apply.) a. Transformational leaders have an authoritarian style of communication. b. Effective transformational nurse leaders engage their staff through role modeling and mentorship of inclusion behaviors. Communicating is a process competency. ¢. Transformational leaders have a rigid bureaucratic one-way communication network. d. The communication of transformational leaders is focused on positive interchanges. e Effective transformational leaders listen more than they talk, are open to all new ideas, and create a culture of safety. . Group readiness levels can be assessed in four stages. Which of the following statements is accurate regarding group readiness? (Select all that apply.) a. Members are organized and secure about their roles in the forming stage. At the forming stage, the group needs direction in defining goals. During the storming period. there is more willingness to accept the group goals. The group becomes self-managing during the norming period. During the performing period. the members willingly perform the task. oa0 o . E-mail is a great tool for communication. When should e-mail #ot be used? (Select all that apply.) a. When you are mad b. When scheduling a meeting . When you are canceling or apologizing d. Ifthere is any chance your words could be misunderstood e When rebuking or criticizing . Any collection of interconnected individuals working together for the same purpose is known as a(n) a. club. b. group. c. meeting. d. organization. . A type of group that is stable, meets periodically, has an identified purpose, and is part of the organizational structure is called a a. club. b. committee. . group. d. meeting. Team building is the process of a group. a. forming b. identifying organizing unifying

4. A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach for which they hold themselves mutually accountable and whose membership should be consistent is known as a a. committee. b. group. c. team. d. unit. 5. A collection of individuals who are led by a strong. clearly focused leader and who come together to share information and ideas and possibly make decisions is known as a a. committee. b. pseudoteam. c. team. d. work group. 6. Innursing, the reason groups form is a. monetary rewards. b. mandatory obligations. c. physical needs. d. professional socialization. 7. Group problem solving is known to be more effective over individual problem solving because of a larger knowledge and information base, increased acceptance of solutions, more approaches to a problem. lower economic costs, and the ability for a. group development. b. individual expression. ¢ hierarchical bonding. d. organizational team building. 8. Some of the major disadvantages to group decision making are negativity, individual focus, and a. autonomous conclusion. b. disruptive conflicts. . group synergy. d. inaccurate data interpretation. 9. A group of tenured nursing faculty at a major university votes on whether a faculty member should receive tenured status. This type of decision making is referred to as a. autocratic decision procedure. b. consultative decision procedure. c. delegated decision procedure. d. joint decision making.

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