BSBCMM511_Lonsdale_Learner Guide V2

BSBCMM511 Communicate with Influence V2.0-21 Student Learning Guide

Disclaimer This guide contains information that is correct at the time of printing. Changes to legislation and/or training products may impact on the currency of information included. The training provider reserves the right to vary and update information without notice. Readers are advised to seek any changed information and/or updates from the training provider. This guide has been prepared as a resource to assist assessors to understand the competency requirements of the assessment tools. All assessors must read, understand, be familiar with, and follow the instructions, policies and procedures outlined in this guide. Reviewed by: Company : Dativity Pty Ltd ABN : 32657842263 Website : www.dativity.io Version Control Versio n: Date: Details of Changes: 1.0 03/01/202 3 Initial Development 2 BSBCMM511 Communicate with Influence

Contents Disclaimer .............................................................................................................................................. 2 Version Control ...................................................................................................................................... 2 Student Learning Guide ................................................................................................................. 5 BSBCMM511 - Communicate with Influence (Release 1) ......................................................... 5 Unit Application .................................................................................................................................... 5 Elements and Performance Criteria ............................................................................................... 5 Knowledge Evidence .......................................................................................................................... 6 Chapter 1: Identify Communication Requirements .................................................................. 8 1.1 Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures ............................................................................................ 8 1.2 Identify information that may be subject to confidentiality and manage appropriately ....... 10 1.3 Identify information needs of audience and prepare a position in line with purpose of communication ....................................................................................................................................... 11 Chapter 2: Negotiate to Achieve Agreed Outcome .................................................................. 14 2.1 Identify objectives of negotiation, and needs and requirements of stakeholders ................. 14 2.2 Identify and document potential issues and problems .............................................................. 16 2.3 Prepare positions and supporting arguments according to objectives .................................... 18 2.4 Communicate with stakeholders, and establish areas of common ground and potential compromise ............................................................................................................................................. 21 2.5 Confirm and document outcomes of negotiation ....................................................................... 30 Chapter 3: Participate in and Lead Meetings ........................................................................... 31 3.1 Identify the need for meeting and schedule according to stakeholder availability ................ 31 3.2 Prepare meeting materials and distribute to stakeholders ....................................................... 36 3.3 Conduct meeting and contribute to discussions ......................................................................... 37 3.4 Seek consensus on meeting objectives ......................................................................................... 39 3.5 Summarise outcomes of meetings and distribute to stakeholders .......................................... 42 Chapter 4: Make Presentations .................................................................................................. 43 4.1 Identify forums to present according to organisational objectives ........................................... 43 4.2 Determine tone, structure, style of communication and presentation according to target audience ................................................................................................................................................... 45 4.3 Prepare presentation according to desired outcomes ............................................................... 49 3 BSBCMM511 Communicate with Influence

4.4 Provide an opportunity for audience to ask questions ............................................................... 54 4.5 Follow up with stakeholders following presentation ................................................................... 56 4.6 Evaluate presentation and identify areas for improvement ...................................................... 56 Summary ....................................................................................................................................... 57 4 BSBCMM511 Communicate with Influence

Student Learning Guide BSBCMM511 - Communicate with Influence (Release 1) Unit Application This unit describes the skills and knowledge required to present and negotiate persuasively, lead and participate in meetings and make presentations to customers, clients and other key stakeholders. The unit applies to individuals who are managers and leaders required to identify, analyse, synthesise and act on information from a range of sources, and who deal with unpredictable problems as part of their job role. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication. Elements and Performance Criteria Element Performance Criteria 1. Identify communication requirements 1.1 Confirm authority to present material on behalf of an organisation or work area, according to organisational policies and procedures 1.2 Identify information that may be subject to confidentiality and manage appropriately 1.3 Identify information needs of audience and prepare a position in line with purpose of communication 2. Negotiate to achieve agreed outcome 2.1 Identify objectives of negotiation, and needs and requirements of stakeholders 2.2 Identify and document potential issues and problems 2.3 Prepare positions and supporting arguments according to objectives 2.4 Communicate with stakeholders, and establish areas of common ground and potential compromise 2.5 Confirm and document outcomes of negotiation 3. Participate in and lead meetings 3.1 Identify the need for meeting and schedule according to stakeholder availability 3.2 Prepare meeting materials and distribute to stakeholders 3.3 Conduct meeting and contribute to discussions 3.4 Seek consensus on meeting objectives 3.5 Summarise outcomes of meetings and distribute to stakeholders 5 BSBCMM511 Communicate with Influence