Ametro Reflection

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Toronto Metropolitan University *

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Industrial Engineering

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Apr 3, 2024

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Ametro Reflection Alex Lai 501161941 Toronto Metropolitan University ITM100-081 Zeina Keisse Oct 9, 2022
Throughout the Ametro module, I was able to experience the role of a junior consultant with Aria Consulting. I find this position important when working with other departments in an organization. During the module, I was able to investigate the issues of the new software that was launched called HSS –V. On the other hand, I learned about the Enterprise Supply Chain and the importance of it between the company and the supplier. While I was watching the video on supply chain systems integration, I learned the process of obtaining raw materials and converting them into finished products requires a strong connection between the organization and the supplier. With the materials, information, and payments provided, the process of the supply chain can be run efficiently in both directions. However, there can be situations where the flow of the supply chain can run inefficiently. If the organization has a part shortage, extra product, or high transportation costs, this can result in information being inaccurate. Organizations need to implement supply chain management since it allows the supplier to communicate both internal and external supply chains. Therefore, it provides the management with more accurate information on what they can do to stay efficient. In the module, I was able to experience the role of a junior consultant when working with senior executives. My task was to investigate the software being used at St. Olga Hospital. Throughout the module, they gave me documents to review the issue of the software which was HSS-V. During the investigation, I asked IT Project Manager, Mio, to provide her insight into how it happened. Additionally, I also did my research on what may have caused these issues. I analyzed the technical and business requirement in the given document and conclude whenever St. Olga Hospital had the updated software and application. After reviewing the reports and documents, I learned the cause of this issue is the incompatible operating system being run on hardware. On the other hand, I had a meeting with the Chief Physician, Richard, to discuss the situation. We had a conversation about why certain hardware was running on outdated operating systems and security patches. There were assumptions that doctors and executives are unwilling to update the latest system on their computers. To-add on, I discussed with Richard the conversations I had with Mio about the software and what they can do to avoid these issues in the future. In conclusion, I learned that communication is one of the key components for an organization to succeed. In urgent situations, employee needs to reply to email to ensure the organization is on the right track. Otherwise, they will have to face future obstacles and will have to go through a complicated process. Additionally, we must learn the use of new technology for the organization to run efficiently in systems, products, and services.
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