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Callaway Golf Case Study

Decent Essays

Callaway Golf Company
LaToya Owens, Chris McMullin, Robb Spears and Crystal Shumpert
Indiana Wesleyan University

Key Success Factors Callaway Golf Company’s (CGC) had seven key success factors to include: the founder’s vision; product design; pricing; product development; sales; marketing and the media. The founder, Ely Callaway’s vision is: “If we make a truly more satisfying product for the average golfer, not the professionals, and make it pleasingly different form the competition, the company would be successful.” However, this vision is change from other company’s visions; the difference being that the price is not mention. Product design: CGC introduced three new designs in golf clubs in 1988, the first, short, …show more content…

CGC had to be on the leading edge of the latest technology and also exceed the customer’s expectations. Research and development was a critical part of its success and future success that CGC had to place major focus on. They had to maintain their market edge plus solidify their hold as the market leader by consistently releasing new models that differentiated it from competitor’s products and CGC’s own products as well. If a product stayed in the market too long, the sales would eventually peak and then start a downward trend, so getting out at the peak is the key. With the product differentiation being one key to Callaway’s success, the next focused on the consumer knowledge of the piece of equipment. New technology is good for the golfing community, but if no golfer is aware of the product or how to use it to its fullest potential, the customer will quickly become dissatisfied. The CGC used television, golf magazines, trade publications, and word of mouth as its primary forms of advertising. The company also endorsed professional golfers on all five major tours (PGA, LPGA, Senior PGA, European PGA, and NIKE) as a vehicle to promote its products. CGC used these professional endorsements more as a validation of the effectiveness of the product in its marketing campaign. With the professional endorsement by these golfers, the target market was able to see the product in action and also learn how to properly use them. With practice, these average

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