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Groupon

Decent Essays

Case Analysis Groupon
Groupon is an internet website company focused on generating revenue by utilizing relationships with merchants to provide consumers with discounts on select items. The goal of the discounted vouchers is to drive additional consumer store traffic and generate revenue for merchants which are shared with Groupon via a predetermined contractual percentage. Groupon generates visibility and exposure with email and social networking to increase consumer spending at specific merchants. Groupon has many features from personalization of product offerings to specific demographics and target segments. In addition, a more defined value proposition allowing merchants an opportunity to showcase their own product offerings on …show more content…

Occasionally, Groupon would target major promotions for national brands offering discount vouchers. This would increase the Groupon brand awareness and subscribers, however negatively affect the smaller local businesses pushing critical consumer revenue away from local restaurants, and merchandisers. For example the timing of the vouchers from national brands would be utilized on weekends and holidays, taking away critical revenue from local merchants at critical times. Finally, the consumers that utilized Groupon on a recurring basis were able to spend exactly what the voucher offered and did not provide recurring business to the merchant. The overall goal of the merchant was to gain exposure and recurring customer traffic and revenue based upon initial discount vouchers. This did not hold true for many merchants, as the Groupon voucher was utilized and customer retention was non-existent.
Groupon targeted consumers with emails, and social media exposure such as Twitter and Facebook. Advertising relied on word of mouth from friends and families, and referral vouchers. Groupon also engaged in marketing campaigns related to gimmick consumer challenges to drive activity in an attempt to increase email subscribers. The positives of Groupon to the consumer were the perception that products and services were being acquired and utilized for a discounted price. The perception that a consumer was receiving a discounted deal was very

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