Lowe’s Corporate Social Responsibility
Asher G. Budka
MGMT115-1301A-03
Instructor: Joshua C. Rhodes
January 13th, 2013
Lowe’s Corporate Social Responsibility This paper is about Lowe’s Corporate Social Responsibility into today’s society. To be discussed is what is a Corporate Social Responsibility (CSR) program, why should a company implement a CSR program, Lowe’s stance on Corporate Social Responsibility, connection between Lowe’s CSR and the Home Centers Industry, and who is Lowe’s responsible too.
What is a Corporate Social Responsibility (CSR) program?
Corporate Social Responsibility is known by many names: sustainability, corporate responsibility, corporate ethics, corporate citizenship, stewardship, triple bottom line
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Lowe’s offers many forms of training to help Lowe’s employees develop their skills by offering online courses, instructor-led classroom training, experiential learning, on-the-job coaching and mentoring, as well partnering with Kaplan University, Capella University and Strayer University to allow employees to succeed and move up the corporate structure. Lowe’s offers employees not only health and life insurance plans but in 2011, they launched what they called a critical illness plan to help cover out of pocket expenses related to illnesses including cancer, heart attack and stroke and also expanded benefits through their partnership with Cleveland Clinic. To ensure the safety of its employees and customers Lowes follows the vision of it Integrated Safety Leadership System, We will build a culture where every person values their personal safety and that of their home and work families above all else. A culture where each individual has the right and responsibility to actively challenge unsafe conditions and unsafe behaviors. A culture where people work without fear of injury to accomplish their personal goals for life and success (Lowe 's, 2013).
Lowe’s community involvement is in the spirit of their community mission statement “Being a good neighbor means being committed to improving the places our employees and customers call home. We see that as an investment in our future” (Lowe 's,
Lastly, in the highly competitive market in the United States today, Lowe’s faces a number of various threats. Obviously the main threat to Lowe’s is the competition from other home improvement retailers, with Home Depot posing the biggest threat. Technological advancement, while having the ability to better a retailer, can also pose a threat because other companies may know how to utilize technology in a more efficient way in order to promote their businesses. Government regulations and taxes also serve as a threat to the retailer. For example, products carried by Lowe’s must pass various types of tests before being put out on the market for consumers to purchase. Such regulations costs the company
Businesses, specifically larger corporations, play a major role in what occurs in society therefore, they are responsible to their stakeholders not only to pursue economic goals but the greater social good as well. Corporate social responsibility (CSR) means that a corporation should act in a way that enhances society and its inhabitants and be held accountable for any of its actions that affect people, their communities, and their environment. (Lawrence, 2010). Social responsibility is becoming the norm so much so that some businesses have incorporated it into their business model. There are three components of the bottom line of social
or so many years our society has been thinking of forming new creative and innovative businesses, which would be more environmental and customer friendly. Nowadays a large number of different companies follow the social, ethical, as well as moral consequences when it comes to their decision making. One of the relatively new concepts involving economic and social concerns is Corporate Social Responsibility. Many of us apply this approach not only at work, but also in everyday life without even recognizing.
A customer service program was developed in 1999 to track the performance of their employees. As incentives for their employees offering great customer service the data received from this tracking is used to reward employees. Additionally, it gave Lowes the ability to recognize the cause of service failures, thus giving them the opportunity to improve in that area. The layout of the store is helpful to the customer in locating the products that they are looking for. Its warehouse style store is laid out so that two shopping carts can pass in the aisles in comfort. This seems to appeal to the female shoppers which initiate eighty percent of home projects Lowes distribution system is strong and efficient. They regionally operate fourteen distribution systems. They efficiently distribute seventy five percent of its merchandise to its stores through the fifteen flatbed distribution centers they have for lumber, building materials and other long length or heavy items. Because can purchase large scale orders they are able to get them at a discount and pass the savings onto their customers. Lowes has multiple technological systems that their customers have access to. They offer how-to-videos, DIY projects, landscaping and lawn ideas, and more helpful videos full of inspiration. The enhanced multi-channel experience for the customer is available in many variations. Lowes has in-store-Wi-Fi, touch screen technology, and barcodes that can be accessed through a customer’s
Lowe’s debates the issue that there is a problem with their recordkeeping by maintaining adequate reports and documenting employee injuries and illnesses. OSHA believes that there is a critical issue and Lowe’s continually fails to document viable information and report employee injuries. After several inspections throughout the Ohio area and over a one year span OSHA has found significant problems and violations, and cited Lowe’s thousands of dollars in fines. To take corrective action, Lowe’s must hire a consultant to review medical records from 2008 to 2010 to determine if the claims are to be legally reported to OSHA, they have until 2013 to complete the in-depth review(Nolan, 2011).
In the early 2000’s Lowe’s was rapidly intensifying its presence nationwide. The company carried a varied assortment of home improvement products and catered to the needs of retail as well as commercial business customers. Lowe’s expanded their reach by acquiring a 41-store chain, Eagle Hardware and Garden, and engaging in a strategic alliance with HGTV to obtain a more profound existence in their market (Rouse, 2005). By 2004, Lowe’s operated almost 1,000 stores with plans to continue expansion across the nation (Rouse, 2005). The company has a core competency in helping customers meet their home improvement needs at a low price. In order to use this core competency to gain a competitive advantage, the company has focused on key
One of the successful company that set it foothold in the United States is the Home Depot. It is a company that sells hardware and many home improvement materials. Their company core value is to take care of people and giving back to their communities. As the company began to grow, they had been helping out and supporting their community in various different ways including donation, support the people who suffer from the natural disaster, build homes for people, and encourage people to recycle their stuffs and many other things. They also established the Home Depot Foundation to help support people who need their help. These are some of the philanthropic activities that Home Depot willing to do for their community.
In this paper I am going to discuss and explain my opinion on why a company Q is or is not socially responsible in the following areas company Q close a couple of stores in high crime areas, company Q started offering a very limited health conscious an organic products, company Q was approached by the local food bank for donations of day old food and company Q declined the donation request from the food bank and started throwing the food away, and company Q suspected possible fraud among its employees.
We will look at the Enron Corporation and discuss its application of Corporate Social Responsibility (CSR) or in actuality its irresponsible behavior as related to social responsibility. We will revisit what CSR is and discuss Enron’s philosophy regarding its use and function within the corporation. We will discuss the consequences of Enron’s irresponsible behavior and the far reaching effects it had on society.
Corporate Social Responsibility (CSR) is something that affects all companies and should be an active factor in the company’s decision making. It is something all corporations need to care about. CSR is when business’ or corporations take part in an initiative or campaign for a cause that will benefit society and/or in some way make the world a better place (Taylor, 2015). Initially, Corporate Social Responsibility started to take shape around the 1950’s, but some say that it dates all the way back to the 1800s, the idea of CSR was seen (Carroll, 2007). One may think that because it is dated so long ago, it doesn’t have an important impact today nevertheless, it is proven that Corporate Social Responsibility is a pathway for entities to self benefit as they are in the process of benefitting society.
Lowe’s deems that having diversity is key to being a good corporate citizen. Lowe’s has the opportunity to deliver outstanding prices, products and services to their customers. Lowe’s believes that they take it one step farther than any other company. Lowes’ thinks that with community involvement that they extend beyond the traditional retail setting. Like Home Depot, Lowe’s gives back the their community however, they are known to help in natural disaster recovery and take active roles in programs
In the world today, companies are working hard to change the way that they run their businesses. Out of various different companies and business, one company that seemed to have a great deal of consideration towards social responsibility was Aldi. The purpose of this paper is to describe what corporate social responsibility is, the history of Aldi, and the approach Aldi takes towards sustainability and how they are a sustainable business. Also, what their future goals are, achievements they have made, and how they plan to invest in new technology to further their corporate social responsibility.
Research into the topic of Corporate Social Responsibility (CSR), has shown that there is no single universally accepted definition. CSR has many
Corporate social responsibility has been one the key business buzz words of the 21st century. Consumers' discontent with the corporation has forced it to try and rectify its negative image by associating its name with good deeds. Social responsibility has become one of the corporation's most pressing issues, each company striving to outdo the next with its philanthropic image. People feel that the corporation has done great harm to both the environment and to society and that with all of its wealth and power, it should be leading the fight to save the Earth, to combat poverty and illness and etc. "Corporations are now expected to deliver the good, not just the goods; to pursue
In today’s world, Corporate Social Responsibility (CSR) has been one of the topics that every company must be concerned with. It is usually viewed as a legal obligation for every company to create social benefits alongside with the profit gains (Peng and Meyer 2011, p.297). CSR is a crucial factor for our society and environment. If there is no campaign to encourage us to save our planet, how can people be aware and know theirs obligation to save the world. This paper will explain the meaning of corporate social responsibility, advantages and disadvantages of CSR through the example of The Body Shop. In addition,