preview

Palmetto GBA

Better Essays

“A SWOT Analysis is the most used tool for audit and analysis of the overall strategic position of the business and its environment. Its principal purpose is to identify the strategies that will create a firm-specific business model. The plan aligns the organization’s resources and capabilities to the requirements of the environment in which the firm operates. The analysis is to evaluate any potential and limitations and the probable/likely opportunities and threats from the external environment. The results provide the positive and negative factors inside and outside the firm that affect the success.” A SWOT analysis is conducted to determine the strengths, weaknesses, opportunities, and potential threats to the organization. ("SWOT …show more content…

This is a reflection of the commitment to efficient call center operations, and to providing outstanding customer service. Each organization has a set of metrics in place to ensure quality is being measured accurately. Measurable parameters allow for the tracking of improvements and viewing of trends. The processes are being measured as information is reviewed to provide feedback quickly. Processes can be modified if needed. When Palmetto GBA choose a metric, they develop a flowchart/timeline for the process in which they follow. They identify products, and they then determine the quantitative measures of the products. They will also report the method for the quantitative data …show more content…

They have an experienced Security team that can provide the best product and ensures the product is tested properly. The team makes sure the product is protected and sensitive data is securely stored to protect every customer. They will continue to seek for innovative processes to ensure that continuous improvement becomes standard. Palmetto GBA will offer a variety of systems and websites to ensure that every feature works as intended. The team’s focus is to achieve the goals and exceed the customer’s expectations. Palmetto’s plans are to gain the respect of his clients, provide excellent services, and to continue to serve the community with integrity. They are committed to being the leading health care provider in the nation. Palmetto will continue to work smarter and harder to attract their consumers with their highest quality of service. They will move deeper into the markets and develop a quality product. Palmetto GBA’s ultimate goal is to be able to increase their profits and allow the company to continue to

Get Access