THE GEORGES HOTEL
The Hotel
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163 guest rooms, 65-70 employees.
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Front desk: 10 employees.
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Valet parking services: 8 employees.
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Housekeeping: 28 employees.
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Engineering and facilities maintenance: 4 employees.
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Management and administrative: 15-20 additional staff members assigned to departments throughout the hotel, including management, office support and sales. The Garden Terrace Restaurant
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Approximately 35 employees.
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The restaurant is open daily from 5:00 a.m. to 10:00 p.m.
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In addition to restaurant dining, the restaurant provides 24-hour room service and full catering services for meetings, conventions and other hotel events.
© 2013 Society for Human Resource Management. Myrna L. Gusdorf, MBA, SPHR 1
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Cindy has no interest in golf, hates the hot climate of Palm Springs and greatly prefers her work at the hotel.
Cindy is the director of human resources. She has been a working member of the management team since the brothers bought the run-down hotel and renovated it to create the Georges. Although Cindy had no management or HR experience before her work at the Georges, she is a natural leader. She is personable, well respected by the staff and is an asset to Jeff in the day-to-day management of the hotel. In many ways, it’s the perfect situation for all three Mitchells. Cindy loves her work, and her management role enables Chad to shun the office and remain nearly guilt-free while jetting from one golf course to another, and Jeff is not burdened by Chad’s disinterest in the hotel. Instead, he has an excellent partner in Cindy, with whom he often consults on difficult decisions.
The next generation of Mitchells is already being groomed to take over when the time comes. Jeff’s daughter, Julie, is nearly finished with an MBA program. She will start in sales and marketing after graduation and then move on to gain experience in operations and general management. Jeff wants her to have a solid background in all aspects of managing the hotel so she is fully prepared to assume the responsibilities of CEO
Thank you for writing our consultancy in regards to the predicament facing you and your team at the Radicor Hotel Darling Harbor Sydney. I understand this time must bring you considerable angst; especially considering Simcom- the partial owners- intend on divesting from one of her hotels: the Radicor being one such possibility. As such, I have taken this case under my personal consideration. You will find at the end, an appendix (Reference List) for any sources which I have used to underline criteria or feedback regarding the adverse review received by your
In Jamie Ford’s historical fiction Hotel on the Corner of Bitter and Sweet, this split narrative focuses on two eras: 1942 and 1986. Within these era’s, Ford’s novel focuses on a Chinese boy, Henry Lee, and what it was like to grow up in the international district with prejudice everywhere, especially in his own family being a first generation American. His novel tells the story of Henry, as well as a Japanese girl by the name of Keiko. The novel tells the story of these two young friends and the hardships faced when the government sends Keiko and her family away to the Japanese internment camps in the Northwest in the 1940’s. His novel displays the effects
The George Hotel is a controversial project that will bring much needed rejuvenation to a lacking lower Gibsons. The George though being battled by many will bring much needed employment opportunities to the sunshine coast. This expansion to our waterfront will also bring with it a boost in tourism and keep the bustling culture of lower Gibsons alive.
There is such a range of people walking the grounds (including visitors, visitors’ guests, college students, training staff, supervising staff, and contract workers) that ensuring proper security is important.
Europe is different from North America, and Paris is very different. I did not say difficult. I said different. — A senior Four Seasons manager In 2002, Four Seasons Hotels and Resorts was arguably the world’s leading operator of luxury hotels, managing 53 properties in 24 countries and delivering what observers called “consistently exceptional service.” For Four Seasons, that meant providing high-quality, truly personalized service to enable guests to maximize the value of their time, however the guest defined doing so. In 1999, Four Seasons opened the Four Seasons Hotel George V
Stephen Crane’s short story, The Blue Hotel, is a very diverse and interesting story with many themes. One of the themes is consequences for your actions. In the story a man they called the Swede went to a bar and tried to force a Gambler to drink with him. He kept pushing and wouldn’t leave the man alone resulting the Swede being killed. Another theme in this short story is honesty. During the Story the Swede claimed while playing cards that another character, Johnny, was cheating. While Johnie denied it another guy at the table, known as the Easterner, also knew he was cheating, but he didn’t speak up resulting in Johnny and the Swede fighting. Consequently causing the Swede to go to the bar where he was killed. The Easterner felt guilty for the death of the Swede because if he only would’ve been honest about Johnny cheating the Swede would have never went to the bar where he was killed.
"The Blue Hotel" by Stephen Crane is a story about three travelers passing through Fort Romper, Nebraska. Pat Scully, the owner of the Palace Hotel, draws the men to his hotel that is near the train station. In the hotel the three men meet Johnnie, son of Scully, and agree to play a game of cards with him. During the game, the Swede declares Johnnie as a cheater; this gives rise to a fistfight between Johnnie and the Swede. The Swede wins the fight but leaves the hotel with a false sense of confidence. He goes to a nearby bar and boasts about his victory and eventually gets himself in a fight with a gambler; and Swede eventually is killed. The central idea behind the action in the story is
There is no denying that every person needs ti have a persona. One’s personality is developed through the different environments, cultures, and even obstacles faced in order to create the type of person we are. When going through the process of finding our identities, we are faced with aspects of ourselves that we do not wish to be defined as. According to the author, Jennifer M. Volland “Stay: The Archetypal Space of the Hotel,” she emphasizes psychologist Carl Jung’s idea that we each have two sides to ourselves that we are either accepting or unaccepting as she states, “the ‘persona’ which is the outward appearance a person presents to the world, and the ‘shadow,’ the subconscious aspects of that person’s personality — that is, the denied parts of one’s self.” We are able to see parallels of Jung’s argument of what are the components of a person’s identity throughout David Wallace’s work, “Shipping Out,” of how the cruise ship internally exploits workers and manipulates their passengers while externally trying to maintain a facade of what the Zenith stands for.
The story takes place in Colorado and begins with Jack Torrance going to a place by name of “The Overlook Hotel” to be caretaker over the winter. He would be alone for five months with free food and stay. All Jack has to do is maintenance as handyman around the hotel. He arrives for the job interview and meets Lloyd (manager of the Overlook Hotel).They discuss hotel duties, then Lloyd brings up what happened a few years back at the hotel about a man who murdered his family from “cabin fever” caused by seclusion. Jack, stunned, says not to worry and he needs months to write. Lloyd gives him the job, asking him to come back tomorrow. The next day, his son Danny and wife Wendy join Jack at the hotel. They arrive while it’s the last day the
They upgrading a hotel first upgraded employee facilities. When a survey at London hotel showed dissatisfaction with workers’ areas, installed new floors, lockers, and showers within three months. Four-seasons needed to get it down to the front line: clerks, bell-staff, bartenders, waiters, cooks, housekeepers, and dishwashers, the lowest-paid and in most companies the least-motivated people, but the ones who would make or break a five-star service reputation. Four-seasons needs employees able and willing to respond on their own to whatever comes up, employees who can spot, solve, and even anticipate problems. That means delegating authority as well as responsibility. Four-seasons pay attention on how to treat employees and make them feel confortable when they work in hotel because employees could bring positive attitude towards customers if they in good mood.
The Bellevue-Stratford hotel article discussed a case of sicknesses caused by Legionella bacteria. The doctors treating the people didn’t know what was the cause, but scientist collected samples from that patient’s lungs. Upon initial review, nothing conclusive was found from the lung samples, but months later a cluster of red rods was found that was overlooked the first time. This taught me that it is so, so import to double check your work and be thorough with your job. I also learned that air flows through a city differently than I thought. While reading the article, I understood that the disease wasn’t spreading but I kept wondering why if it was related to the air. It just seemed like it should spread. I learned that the bacteria were
The Portman Hotel was built with the intent of being a 5 star hotel that provided superior service to its guests. This superior service centered around a business plan that was based on Asian standards of hospitality.
Organization of the front office: In the video one of their employees had little to no information about the resort. The managers need to inform all their employees about what the hotel has to offer, in detail. The managers also need to make sure all the employee are doing their job well.
The Portman Hotel sought to maximize service while minimizing management overhead; therefore, they cut some middle management, such as the manager of food and beverages. Because of this strategy, some top level managers had many more employees reporting to them directly. For example, Spencer Scott, the director of room services, had over 60 personal valets reporting to him directly when the hotel first opened. Exhibit 2 in the case study shows that the position of the executive assistant manager was vacant. Some PVs and their supervisor blamed Scott for lack of supervision because they thought he was too busy to know answer for every little question.
Conrad Hilton founded the original company in 1919 with the Mobley Hotel in Cisco, Texas.