I. Introduction 1. Background of the Corporation "Seattle teens Jim Casey and Claude Ryan started American Messenger Company, a phone message service, in 1907. They were soon making small‑parcel deliveries for local department stores and in 1913 changed the company's name to Merchants Parcel Delivery. In 1915 Casey, who led the company for the next 47 years, established a policy of manager ownership, and Charlie Soderstrom chose the brown paint still used on the company's vehicles. Service expanded outside Seattle in 1919 when Merchants Parcel bought Oakland, California‑based Motor Parcel Delivery. By 1930 the company, which had been renamed United Parcel Service, served residents in New York City (its headquarters …show more content…
(P3) We build our legacy as a caring and responsible corporate citizen through the conduct of our people and company in the communities we serve." (P4) "A Mission Statement is an enduring statement of purpose that distinguishes one organization from other similar enterprises" The basic question that a Mission Statement answers is "what is our business?" It is a stand-out expression of the company's purpose and it is extremely important. The nine main components of a Mission Statement are all covered in UPS' statement and they are as follows: Customers - offering excellence and value in everything they do (P1) Products or Services - meeting the various needs of the customers (i.e. logistics, distribution, commerce etc.) (P1) Markets - distribution, logistics and commerce needs worldwide (P1) Technology - Concern for Survival, Growth and Profitability - sustain a financially strong company, serve the "evolving" needs of the customers (P2) Philosophy - fulfilling the promises to the customer (Intro) Self-Concept - caring and responsible corporate citizen, responsible and well-regarded employer, financially strong company (P2, P3. P4) Concern for Public Image - caring and responsible corporate citizen (P4) Concern for Employees - broad employee ownership, opportunity for advancement
Consolidated parcel delivery, both on the ground and through the air, was the primary business of the company
Recognized as one of the world’s fastest growing economies, UPS has targeted China as the primary location to expand its international footprint. UPS operations consist of three segments; U.S. Domestic Package division reports on package delivery within the United States. International Package division reports on package delivery in Europe, Asia, Canada and Latin America, India, the Middle East and Africa. Lastly, Supply Chain Solutions reports on all local and international freight forwarding and logistics services provided to consumers. UPS has a strong presence in Europe delivering to physical address, which accounts for nearly half of the firm’s international reporting segment (United Parcel
The Mission Statement is a vital component in the strategic planning of a business organization. Creating a mission is one of the first actions an organization should take. This can be a building block for an overall strategy and development of more specific functional strategies (Abrahams, 1995). By defining a mission an organization is making a statement of organizational purpose.
United Parcel Service, a logistics company has established itself through its strong corporate culture, continuous ability to innovate, and its far-reaching global network. The company has maintained a competitive advantage over the years by implementing continuous growth strategies—the first was geographic expansion, next the early adaptation of electronic tracking technologies, and then came a series of acquisitions. Although UPS is financially strong and is able to maintain its role in the courier and delivery industry—it is vital that UPS continue to act strategically as to strive for long-term success. UPS is heavily dependent on the U.S. economy and it is important that it find greater and more profitable ventures
James E. Casey borrowed 100 dollars from a friend and started American Messenger Company, bicycle delivery service. In 1913, the bicycle was exchanged for a Model T Ford and the name was changed to Merchants Parcel Delivery. The company expanded from Seattle to Oakland, California in 1919, where the world’s largest delivery service was renamed the United Parcel Service, UPS. In 1930, UPS expanded to the east coast. Air operations began in 1953. In 1975 UPS became the first package delivery company to service every address in the 48 adjoining United States. By 1988, packages and documents were delivered to 175 countries. Success of this magnitude requires active management. Leaders must analyze and understand all internal and external
UPS still relies on its chocolate-colored trucks, but United Parcel Service (UPS) aims to be more than a plain-vanilla delivery business. Seattle teens, Jim Casey and Claude Ryan started American Messenger Company, a phone message service, in 1907. They were soon making small-parcel deliveries for local department stores and in 1913 changed the company's name to Merchants Parcel Delivery. Service expanded outside of Seattle in 1919 when Merchants Parcel bought Oakland, California-based Motor Parcel Delivery. By 1930, the company, which had been renamed United Parcel Service, served residents in New York City (its headquarters from 1930 to 1975); Newark, New Jersey; and Greenwich, Connecticut.
Most organization have develop an element called a mission statement. A mission statement describes and helps focus the attention of organizational members and external constituents on the organization's core purpose. This is use in the criminal justice and security agency use mission statement for the success of the organization and better serve the community or businesses that they have agree to serve and protect.
Before the brisk expansion of railroads in the West in the 1870-1880s, this was a common sight. Stagecoaches would carry passengers, mail, and freight from town to town, and one of the most famous stagecoach company was Barlow, Sanderson, and Company-later known as Southern Overland Mail and Express-which
The mission statement is often publically stated and used by almost every organization today. It helps provide basic guidelines, essentially the core values of a company, and what they aim for. A mission statement gives customers
In this report we focus on the two main competitors in the package delivery industry: Federal Express Corporation (FedEx) and United Parcel Service of America, Inc.
This defines what a company will do to achieve its vision. It may include the company’s functions, goals and philosophies
In 1907, a 19 year old entrepreneur James E. Casey and his partner developed a business for the Seattle, Washington area that provided quality messenger services. Within a century, the company managed to globalize the industry of delivery services along with a name many have
Trends and opportunities of the parcel service industry include globalization, e-commerce, and supply-chain management. Internet logistics was FedEx and UPS’s fastest growing business. The internet enabled customers to link directly to retailers and their manufacturers. In 2001, parcel carriers served almost all of the online market. They were able to provide information on packages to customers through tracking systems on the web. This allowed customers to plan ahead and decrease delays in deliveries. It also allowed for faster transactions and lower communication costs. Parcel companies created partnerships with large Internet retailers. These partnerships allowed parcel service companies to expand its overall delivery volume. Parcel companies improved tracking by implementing several technological innovations. These included “laser scanners and bar codes, state of the art software programs, satellite and cell phone communication equipment, electronic information interchanges, and the Internet.”
The third point is understanding why your company exists in the parameters of meeting the needs from customers, or from Montgomery’s perspective—having purpose. When it comes to surviving in the business environment, it is important to structure the most essential strengths of your company has and exploit that differentiation to capture a greater market capitalization.
Today, the world headquarters for UPS is currently located in Atlanta, Ga. UPS transport for and delivers to more than 9.4 million customers in 220 countries daily (UPS, 2014). In 2013, the company delivered over 4.3 billion packages and documents around the world (UPS, 2014). As the package distribution industry become more competitive, UPS uses cutting-edge technology, access to global resources, and an integrated network of physical, technological, and human assets to maintain their competitive advantage over other delivery companies (Company History). This competitive advantage helps UPS continue to receive new and repeat customers and help grow their business.