1. A ________ is a powerful tool for building relationships. A. E-mail message B. Business letter C. Professional voice-mail message D. Handwritten thank-you note 2. ________ is how the receiver identifies to the sender how he or she interprets the original message. A. Feedback B. Noise C. Re-sending D. Decoding 3. When the grapevine is targeting individuals and their personal lives, it is called: A. Gossip B. Innuendo C. Informal communication D. None of these

1. A is a powerful tool for building relationships. A. E-mail message B. Business letter C. Professional voice-mail message D. Handwritten thank-you note 2. is how the receiver identifies to the sender how he or she interprets the original message. A. Feedback B. Noise C. Re-sending D. Decoding 3. When the grapevine is targeting individuals and their personal lives, it is called: A. Gossip B. Innuendo C. Informal communication D. None of these