1. What is the importance of market environment in a business? Explain. 2. “Quality in a service or product is not what you put into it. It is what the customer gets out of it” - What does the quote want to emphasize?
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1. What is the importance of
2. “Quality in a service or product is not what you put into it. It is what the customer gets out of it” - What does the quote want to emphasize?
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- Answer the following items in no more than 10 sentences. 1. Explain the planning phase in establishing quality culture. 2. Discuss the importance of maintaining the quality culture in the organization.1. Consumers may assess the value of a product based on their perception of its quality. Select one:TrueFalseThe following are true statements about quality systems except: a. The FDA’s quality systems regulations are highly prescriptive and subject to limited interpretation b. Senior executives have ultimate legal responsibility for the effectiveness of the company’s quality system c. Companies can implement their quality systems in a progressive manner, focusing on those elements most relevant to their stage of growth d. Quality systems can be a source of competitive advantage for a company
- Fundamental Analysis work with the company’s earnings, revenues, profit margins, and future growth. Select one: a. False b. TrueIs sensitivity analysis a concept applied to LP only, or should it also be used when analyzing other techniques? Provide a specific non-monetary example and explain.What are the steps in this procedure We asked first 600 and then 1000 customers to think of a brand/product/service they loved and they disliked. We then asked them to write a divorce letter to the disliked brand and a love letter to the brand they admired, and to score these two brands on a scale from 1 to 10. In this way, we had a benchmark for the perception of the loved and the disliked brands.
- The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).1) Quality is defined as the totality of features and characteristics of a product or service that bears its ability to satisfy stated or implied needs of the customer. A Manufacturing firm is planning to implement quality management in the factory? Briefly describe the four major categories of costs that are associated with quality that this firm will have to consider?Please do not give solution in image formate thanku. quality provides a greater barrier to entry as a fixed cost for newspapers than it does for restaurants. Which of the following is the best explanation for this situation? Select one: a. Quality is not an important differentiator in the restaurant industry. b. Achieving superior quality is very expensive in the restaurant industry. c. The marginal cost of producing one more newspaper is small. d. The costs of quality in the newspaper industry do not vary with the volume of newspapers produced. e. Quality in the restaurant industry depends principally on the quality of the chef.
- Apply a PESTEL analysis to BMW , Mercedes Benz or Audi (note: the same opportunities and threats will be apply to each of them)1. Which of the following statements depict the meaning of "total" in the term TQM? a) The total of all efforts put by the employees towards quality b) Total satisfaction of the customers about a company's products and services c) Ensuring every supplier follows quality practices in their work place d) Making quality happen everywhere in an organization by involving everyone 2. A firm distributed a brochure with tall promises about its services. It could not meet these in reality, leaving a number of customers disappointed. In the context of the five gaps model, whcih gap was responsible for service quality failure in this case? a) Gap 4 b) Gap 1 c) Gap 2 d) Gap 3 3. Which of the following are considered as assignable causes that could produce defects in a process? a) Humidity levels increased on account of rain b) Workers attending to the guests in a hotel were upset on account of a recent guideline issued by the management c) The cutting tool in a machine was replaced recently d)…Q1. Outline underlying reasons for poor quality that may have impacted Airbnb.Q2. Examine to what extent Airbnb has the financial capabilities and competent employees to improve quality. Q3. Make recommendations to Airbnb, to improve the quality of their service by ensuring that your group suggest a suitable total quality management concept.Below are the details of the role and areas that the directors should address during the meeting.