The following diagram describes a service process where customers go through through either of two parallel three-step processes and then merge into a single line for two final steps. Capacitios of each step are shown on the diagram. a. What is the current capacity of the entire system? b. If you could increase the capacity of only one operation through process improvement efforts which operation would you select, how much additional capacity would you strive for, and what would the resulting capacity of the process be?

The following diagram describes a service process where customers go through through either of two parallel three-step processes and then merge into a single line for two final steps. Capacitios of each step are shown on the diagram. a. What is the current capacity of the entire system? b. If you could increase the capacity of only one operation through process improvement efforts which operation would you select, how much additional capacity would you strive for, and what would the resulting capacity of the process be?

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter12: Queueing Models

Section: Chapter Questions

Problem 59P

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