A customer support call center receives an average of 20 calls per hour, and it employs number of agents to answer the calls. If an agent takes on average 30 minutes to answer a call, what is the minimum number of agents need to ensure that average customer waiting time is less than 1 minutes? (You can assume CVa = CVp = 1). 17 15 13 11
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- The cashier line of a canteen can facilitate up to 60 customers an hour. Frequenters of the canteen arrive at an average of 50 an hour.a. What is the average arrival time in minutes of customers?b. What is the average service time in minutes of the canteen?c. What is the probability that the canteen has a customer?d. What is the probability that the canteen does not have any customer?e. How long would the line be on average?f. How many people are waiting to be served on average?g. How long in minutes would it take the customer from lining up until he leaves the waiting line?h. How long in minutes would a customer wait to be served on average? i. Find the probability that there are 7 customers in the system.[Words Limit: Up to 300 words.]Marketing system provides some useful insights regarding the sales order. Different departments use this information. For instance, the production process uses this information to forecast the expected sale for next month. The production clerk uses this to create an online production schedule. From this schedule, the system automatically prepares weekly online work orders to be used by the production department.The production supervisor assesses the work orders from his terminal and prepares the necessary paper-based move tickets and materials requisitions. Then, the move tickets and two copies of the materials requisitions are distributed to each work centre. Later, work centre employees submit the two copies of the materials requisitions to the warehouse in exchange for materials and sub-assemblies. If additional new materials are needed beyond the standard quantity, the supervisor issues additional materials requisitions.Work centre employees record…Consider the checkout process of a grocery store with ten identical cashiers performing the checkout process. First, assume that each cashier has her own separate checkout queue and that customers arrive at each case with an average arrival rate of 12 per hour. It takes 4.8 minutes on average to check a customer out. Assume that both the inter-arrival times and service times have a coefficient variation of 1. 1) How long on average does a customer wait from joining the queue in front of a cashier until her checkout is complete? 2) On average, how many customers are waiting in the queue in total? ( Including all queues)? 3) Now suppose the ten queues are pooled together so that there is one common queue. Repeat your calculations for part a and b, compare the results, and explain the difference
- Scenario: IBM is a software development company and is currently working on an online cloud based Data storage management system. The system analyst collected the following system requirements from the dient. You are supposed to identify the functional and non-functional requirements. a. The system shall be operational 10 hours a day and 5 days a week. b. If the system fails, the system will be recovered back up within 45 seconds or less. c. Admin shall be able to get information about all the registered customers. d. Admin shall be able to update any change in the database.Long lines of patients wait for CAT scanning service in a hospital. Patients arrive for scans at a rate of 1.9 per hour. The average processing time for CAT service is 27 minutes per patient. Your summer internship is in the hospital where you are assigned to help analyze the bottleneck situation. One tool that you think can help evaluate the situation is a single server queueing model. Use the Single Server Queue Excel template to answer the following questions. Do not round intermediate calculations. Round your answers to three decimal places. What is the probability that the system is empty? What is the probability that a customer must wait for service? What is the average number of customers waiting for service in the queue? customer(s) What is the average wait time in the queue? hour(s) What is the average time spent in the system? hour(s)Management of Mittel Company would like to reduce the amount of time between whena customer places an order and when order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time Wait time (from order to start of production) Process time Move time Queue time 0.6 days 16.6 days 2.6 days 0.5 days 3.7 days Required: 1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your percentage answer to nearest whole percent.) 3. What percentage of the throughput time was spent in non-value-added activities? (Round your percentage answer to nearest whole percent.) 4. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate calculations. Round your percentage…
- Management of Mittel Company would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time 0.4 days Wait time (from order to start of production) 16.5 days Process time 2.8 days Move time 0.7 days Queue time 3.7 days Required: 1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your percentage answer to nearest whole percent.) 3. What percentage of the throughput time was spent in non–value-added activities? (Round your percentage answer to nearest whole percent.) 4. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate…Chocolate Company is interested in cutting the amount of time between when a customer places an order and when the order is completed. For the first quarter of the year, the following data were reported: Inspection Time 0.5 days Process Time 2.8 days Wait Time 16.0 days Queue Time 4.0 days Move Time 0.7 days Compute the throughput time. Answer(days)Management of Mittel Company would like to reduce the amount of time between when a customer places an order and when the order is shipped. For the first quarter of operations during the current year the following data were reported: Inspection time Wait time (from order to start of production) Process time Move time Queue time Required: 0.4 days 16.2 days 3.4 days 1.3 days 3.7 days 1. Compute the throughput time. (Round your answer to 1 decimal place.) 2. Compute the manufacturing cycle efficiency (MCE) for the quarter. (Round your percentage answer to nearest whole percent.) 3. What percentage of the throughput time was spent in non-value-added activities? (Round your percentage answer to nearest whole percent.) 4. Compute the delivery cycle time. (Round your intermediate calculations and final answer to 1 decimal place.) 5. If by using Lean Production all queue time during production is eliminated, what will be the new MCE? (Do not round intermediate calculations. Round your…
- A telephone call center where people place marketing calls to customers has a probability of success of 0.09. Find the number of calls needed to ensure that there is a probability of at least 0.79 of obtaining seven or more successful calls. (Hint: Start by checking the probability of seven or more successful calls in 80 calls.) The number of calls needed to ensure that there is a probability of at least 0.79 of obtaining seven or more successful calls is ☐ (Type a whole number.)Assume you are the project manager for the Tidal 2 software project. You have been asked to calculate the expected cost for the project. Your company's database indicates that developers can handle eight function points each person-month and that the cost per developer at your firm is $8,400 per month. You and your team of five developers have come up with the following requirements: (Round your "Estimated duration" answer to 2 decimal places.) Elements Inputs Outputs Inquiries Files Interfaces Count 27 21 21 45 35 Complexity Low Low High Medium High Calculate the total number of function points and the estimated cost and duration of the Tidal project? (Use “complexity weighting"). Estimated total number of function points Estimated cost Estimated duration monthsSunshield Insurance takes 15 days to make payments on insurance claims. Claims are processed through three departments: data input, claims audit, and claims adjustment. The three departments are located in different buildings, approximately one hour apart from each other. Claims are processed in batches of 200. Each batch of 200 claims moves through three departments on a wheeled cart. Management is concerned about customer dissatisfaction. Hence, the implementation of the following measures is adopt by the management to reduce lead time. Adopt just-in-time principles in its claims payment operations Switching from paper forms to electronic forms Design claims payment "cells" that are organized around different types of insurance products or customers rather than processes Implement a "pull" scheduling processes. Please provide explanation for each measure on how it reduces the lead time of Sunshield. Thanks
