A skilled help desk technician will know to ask four specific investigative questions when a user comes in with the complaint, "My computer won't boot." This will assist the technician narrow down the possible causes of the customer's machine not booting.
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A skilled help desk technician will know to ask four specific investigative questions when a user comes in with the complaint, "My computer won't boot." This will assist the technician narrow down the possible causes of the customer's machine not booting.
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- When a user calls the help desk and complains that "My computer won't start," a skilled help desk worker should be prepared with a list of four crucial investigative questions to ask. Finding the cause of the problem is the aim.If a user calls the help desk and states, "My computer won't boot," the technician should have a list of four germane investigative inquiries prepared.When a user calls the help desk and says, "My computer won't start," a competent technician should have a list of four critical investigation questions ready to ask. Finding the source of the problem is the primary objective.
- Email from your company's mail server notifies you that your password has been changed, and you must confirm this. It's possible that you haven't updated your account's password, though. What's the reason for changing the password? What systems may have been infected with malware that allowed an attacker to change the password?When a client calls the help desk and says, "My computer won't boot," an experienced help desk technician should be prepared with a list of four good investigative questions to ask in order to determine the cause of the problem.Troubleshooter Think of a technical problem you may have encountered. It can be related to software, hardware, or even in a non-technical setting. Why is it important to follow a troubleshooting methodology to solve the problem? When faced with a problem, why do you suppose you shouldn't start trying fixes immediately as they occur?
- Video-Rental LTD is a small video rental store. The store lends videos to customers for a fee, and purchases its videos from a local supplier. A customer wishing to borrow a video provides the empty box of the video they desire, their membership card, and payment – payment is always with the credit card used to open the customer account. The customer then returns the video to the store after watching it. If a loaned video is overdue by a day the customer's credit card is charged, and a reminder letter is sent to them. Each day after that a further card is made, and each week a reminder letter is sent. This continues until either the customer returns the video, or the charges are equal to the cost of replacing the video. New customers fill out a form with their personal details and credit card details, and the counter staff give the new customer a membership card. Each new customer's form is added to the customer file. The local video supplier sends a list of available titles to…Blue screen errors occur when which of the following procedures encounter a problem?QUESTION 4 Read the following description and answers the following questions. An elevator control system shall allow a passenger to call the elevator and to select the destination floor. When a passenger pushes the external button (to call the elevator), or the internal button (to select the destination floor), the central control system switches the button light on. When a passenger calls the elevator or selects the destination floor, the central control system opens/closes the elevator door. When a passenger calls the elevator or selects the destination floor, the central control system moves/stops the elevator to/at the passenger call floor or tolat the passenger destination floor. When a passenger leaves the elevator, the central control system switches the button light off. i) Identify FOUR objects from the above description. ii) Create a statechart (or state) diagram for the elevator object.
- What are the scenarios in which Overfitting can happen?A good investigative tool for any help desk professional is a list of four questions to ask a client who calls in to report that their computer won't start.A factory manager has hired your company to develop and install a surveillance system in a factory. The system includes cameras small enough not to be noticed. Supervisors and security personnel can view images and record audio in real-time on monitors in a control room. The system will also store video. The factory manager has not disclosed the placement locations for the new system. The factory manager says the purposes are to watch for safety problems and for theft of materials by workers. What issues, specifications, and policies will you discuss with the factory manager or your company? What would you do? 1) Who are the skateholders? 2) What are the risk, issues, problems, and consequences?