The following on-boarding process for new employees has two stages. In the first, employees fill out several government forms andnecessary visas for immigration. In the second the employees attend human resources training sessions to instruct them in companypolicies. Each stage has 9 workers. There are three types of new employees: (1) U.S. citizens starting a full-time job, (2) U.S. citizensstarting a part-time job, and (3) Non-U.S. citizens starting a full-time job.Forms/Visa9 workersHR training9 workersUSFull-timeUSPart-timeNon-US Full-timeProcessing times and demands for each type of new employee are given in this table:US. full time→US. part timeNon-US. full timeProcessing time (min)Forms/Visa HR Training301590451035Demand(employeesper hr)673 (a) What is the implied utilization (%) for Forms/Visa?%(b) What is the implied utilization (%) for HR Training?Instructions: Round "flow rates" answers to 2 decimal places.(c) What are the actual and maximum flow rates of each type of new employee per hour?Actual and Maximum FlowRatesU.S. citizens starting a full-time jobU.S. citizens starting a part-time jobNon-U.S. citizens starting a full-time job%per hourper hourper hour

Answered: (a) What is the implied utilization (%)…

Practical Management Science

6th Edition

ISBN:9781337406659

Author:WINSTON, Wayne L.

Publisher:WINSTON, Wayne L.

Chapter2: Introduction To Spreadsheet Modeling

Section: Chapter Questions

Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...

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You work as the administrative manager in charge of the operations of the medical services office that brings together over 10 specialists from different health fields. Each specialist has about 5 administrative employees who help with coding, billing, customer service, and other administrative tasks. You supervise all administrative employees. For two months you have noticed that a series of conflicts have arisen between the employees you supervise, which you must address promptly to avoid escalation. These are the conflicts that have been identified: A new position has been opened to supervise night operations and two of the employees have requested it. However, both have resorted to demonstrating that the other does not have the capabilities to rise to the position. These interpersonal differences have resulted in a tense work environment.It has been rumored that one of the medical specialists is going to retire, so it is possible that he will put the five administrative employees…
The local driver’s license center processes applications for driver’s license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer’s information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of two cashiers to pay the associated fees for the license renewal. This takes 8 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of three license processing stations where the customer’s picture is taken, and the license is printed. This final step takes 15 minutes per customer. a. Draw a process flow diagram of this process. b. Assuming unlimited demand, what is the flow rate of the process in customers per hour c.Assuming unlimited demand, what would the new flow rate be if the center added one server to the bottleneck resource?
The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer's information in the database. This first step takes 2 minutes per customer. Then, the customer visits one of two cashiers to pay the associated fees for the license renewal. This takes 8 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of three license processing stations where the customer's picture is taken and the license is printed. This final step takes 15 minutes per customer. a. Assuming unlimited demand, what is the flow rate of the process in customers per hour? (Round to nearest integer.) b. If demand is 8 customers per hour, what is the utilization of the receptionist? C. If demand is 8 customers per hour, what is the cycle time (minutes) of the process? (Round your answer to 1 decimal…
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Human Resource Department (HRD) in a university was planning to monitor staffs courses and training information in the Human Resource Information System (HRIS). A report is required to be generated from the HRIS to display information on the numbers of days of training programs attended by all staffs. Corresponding changes will need to be done to HRIS to cater this new request. Mr. Adam from HRD is requested by the Application Unit in Computer Centre (CC) to fill in a Change Request Form (CRF). The Application Unit is responsible in the development and maintenance of university's main application systems. a. Give reason on the use of Change Request Form (CRF). b. Identify THREE (3) information recorded in CRF. c. Briefly explain the steps to be taken in managing changes to the application system.
ABC Solutions is a traditional company in a textile industry with a combined workforce of 150 staff. Due to increased levels of competition, this company is now increasingly finding it difficult to compete – especially as the larger companies seem to be a little more innovative, agile and responsive to client requirements. Management have noticed that staff, especially the highly skilled ones, are now leaving the company to seek work elsewhere (in these larger companies). This has meant appointing new staff and undertaking a considerable amount of re-training to replace those that have left the company. Apart from impacting on core business operations, ABC Solutions has started witnessing a drop in its profit margin. Given this position, senior management at ABC Solutions have decided to implement a performance measurement tool (PMT) that would allow them to align the strategic, management and operational requirements of the business. They are therefore considering the adoption of the…
Payroll: Risks and Controls Below are some of the processes that are typically executed before, during, and after a payroll cycle: Employees record their hours worked. The supervisor reviews and approves each employee's time records with their signature. An officer from the Human Resources department updates employee files after receiving authorized records of overtime and leaves (vacations, illness, etc.) from the supervisor. Afterward, approved records are sent to the payroll officer in the accounting department. The payroll officer calculates the gross payment, applies deductions, and calculates the net payment. Subsequently, the final payroll is sent for the controller's approval. Payments are issued to employees using their preferred delivery method (check or direct deposit). Entries are generated for the corresponding payroll transactions. Withholdings for payroll taxes, Social Security, and Medicare are respectively remitted to the Department of Treasury and the Internal…
The local driver's license center processes applications for driver's license renewals through the following three steps. First, the customer registers with the receptionist, who updates the customer's information in the database. This first step takes 3 minutes per customer. Then, the customer visits one of 5 cashiers to pay the associated fees for the license renewal. This takes 6 minutes per customer because several forms must be printed from the computer and signed by the customer. Finally, the customer visits one of 3 license processing stations where the customer's picture is taken and the license is printed. This final step takes 12 minutes per customer, a. Assuming unlimited demand, what is the flow rate of the process in customers per hour? per hour (Round to nearest integer.) b. If demand is 6 customers per hour, what is the utilization of the receptionist? percent (Round to nearest integer.) c. If demand is 6 customers per hour, what is the cycle time (minutes) of the…
state whether or not each situation would be considered “compensable time” (and why or why not). An employee of a fast food chain has to arrive at work 15 minutes early to change into the“mascot” costume and it typically takes another 15 minutes at the end of the shift to change outof the costume and properly store it. Due to the cost of the costume, employees are notallowed to take the costume home. The “mascots” typically work from 10am – 2pm, to coverthe lunch rush periods. How much time would be “compensable” for the mascots, assumingthe conditions/schedule listed above?2) George is a Radiology Technician at a local hospital and when on call, is required to be nofurther than 30 minutes away from the facility. Is the “on call” time, compensable?
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