Ahmed is a customer representative working in a reputable organization. Ahmed smiles and acts politely towards a customer at his checkout, even though he really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Ahmed displays and the emotions he is actually experiencing? Is it good or bad? Justify with an example.

Ahmed is a customer representative working in a reputable organization. Ahmed smiles and acts politely towards a customer at his checkout, even though he really deeply dislikes this customer. What is the term used to explain the disparity between the emotion Ahmed displays and the emotions he is actually experiencing? Is it good or bad? Justify with an example.

Understanding Management (MindTap Course List)

10th Edition

ISBN:9781305502215

Author:Richard L. Daft, Dorothy Marcic

Publisher:Richard L. Daft, Dorothy Marcic

Chapter13: Managing Communication

Section: Chapter Questions

Problem 3GL

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