As a response to COVID -19 issue, Kurmitola General Hospital, Dhaka, has started treating coronavirus patients since last month. Healthcare workers are on the frontline toward the COVID-19 response. Two volunteers from North South University intend to join in Kurmitola General Hospital to assist the medical team. Since they do not have any technical knowledge, they will be helping the team with activities like registering the patients, providing initial information about treatment, collecting samples, etc. As the manager of this hospital, you must arrange training for these volunteers to enhance their skills and willingness to work. Therefore, list and briefly explain the steps you will follow to train these individuals. How would you measure the effectiveness of the provided training?

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
ChapterC: Cases
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Problem 5.3SD: Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling...
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  1. As a response to COVID -19 issue, Kurmitola General Hospital, Dhaka, has started treating coronavirus patients since last month. Healthcare workers are on the frontline toward the COVID-19 response. Two volunteers from North South University intend to join in Kurmitola General Hospital to assist the medical team. Since they do not have any technical knowledge, they will be helping the team with activities like registering the patients, providing initial information about treatment, collecting samples, etc. As the manager of this hospital, you must arrange training for these volunteers to enhance their skills and willingness to work. Therefore, list and briefly explain the steps you will follow to train these individuals. How would you measure the effectiveness of the provided training?
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