Brad is a production engineer at a bicycle company and part of his job includes inspecting broken bikes and drafting the design repairs for their repair. Brad is considering replacing a broken brake cable with a more durable material, even though the customer did not request it in their order, and specifically requested that no aesthetic changes be made to the bike. Brad’s manager suggests that his considered actions would against the company’s policy of “The customer is always right.” Should Brad disobey the manager and the customer to possibly lose his job or go along with what they want?

Understanding Business
12th Edition
ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Brad is a production engineer at a bicycle company and part of his job includes inspecting broken bikes and drafting the design repairs for their repair. Brad is considering replacing a broken brake cable with a more durable material, even though the customer did not request it in their order, and specifically requested that no aesthetic changes be made to the bike. Brad’s manager suggests that his considered actions would against the company’s policy of “The customer is always right.” Should Brad disobey the manager and the customer to possibly lose his job or go along with what they want?
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