Consumer Reports, the service that reports unbiased testing and ratings on cars, recommends avoiding new cars in their first year of production, especially those loaded with new technology. What can Tesla do to refute this recommendation?
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Case Part A Tesla Quality Challenge
Consumer Reports, the service that reports unbiased testing and ratings on cars, recommends avoiding new cars in their first year of production, especially those loaded with new technology. What can Tesla do to refute this recommendation?
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- Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…
- Because of the poor quality of its cars, Hyundai watched its U.S. sales drop from 264,000 cars to 90,000 cars in just two years. Hyundai cars ranked 26th out of 35 car brands in terms of initial car quality as measured by the influential J.D. Power Initial Car Quality survey. With $6.6 million in debt, a $1 billion investment for a new manufacturing plant in Alabama, and the company’s first-ever loss, Hyundai’s new chairman, Chung Mong Koo, declared that improving quality was the only way to fix the company.The challenge for Chung was to get his managers to put quality, and not costs, first. So he sent a visible, meaningful message that poor quality would no longer be tolerated. During one plant visit, Chung demanded to see under the hood of a car on the production line. He was furious when he saw loose wires, tangled hoses, bolts painted four different colors - tremendous deviation from what the engine compartment was supposed to look like. On the spot, he instructed the plant…Problem description Last year in Australia, major retailer Bunnings withdrew plastic storage bins that proclaimed: “I’m made from ocean-bound plastic.” While the product contained recycled material, the company stated that they were not satisfied with the claims made by the supplier that it was manufactured from “ocean-bound” plastics. The Australian watchdog states that businesses should take care when making claims about using ‘ocean plastic’ or ‘ocean-bound plastic’ in their products. As there is no standard definition for these terms, this may leave consumers with a false impression. In your answer Discuss the extent to which you think manufacturers and marketers might be held responsible for the effects of their products on society. In explaining the societal effects: explain your ethical approach to the problem andre how marketers can address the ethical issues you have identified (2.5 marks) [ExpPharasalia skincare Inc. has developed a new lotion that will help to improve skin ageing. Total sales of the lotion for the last year were $60,000,000. The following data have just been gathered on last year's quality- related costs. COST CATEGORY AMOUNT ($) Product recalls $625,000 Downtime due to defects 600,000 Warranty claims 420,000 Inspection of and testing of incoming materials 300,000 Product liability lawsuits 500,000 Process quality audits 350,000 Rework costs 480,000 Quality training 150,000 Process control monitoring 350,000 Transportation costs to fix customers' problems 375,000 Statistical process control 200,000 Waste 300,000 Net cost of scrap 650,000 Supplier certification 250,000 Reliability engineering 200,000 Returned products 380,000 Manufacturing inspection 150,000 1.Prepare a cost-of-quality report classifying costs into prevention, appraisal, internal failure, and external failure. Also, show costs as a percentage of total costs and total sales. 2.Write a…
- Explain the following type of testing the reliability of an instrument: Internal consistency reliability Test retest Inter rater reliability Cronbach alpha efficientDIscuss how General Motors can use quality assurance to gain a competitive advantage for chevy boltEngine Emission Tests Suppose, you are working in a car manufacturing company "XYZ" in USA and as professional you are responsible for developing diesel engines. For years your group has been fine tuning the design of the engines and developing better and better programs to increase the gas mileage (the number of miles that a vehicle can travel consuming specific fuel amount) of the engine. Then USA passes a law that limits the gas emission of the cars. Upon analysis you find out that your diesel engine design exceeds the permitted level of gas emissions. Your manager has given instructions to add a controller to the car so that when the car is being tested, the controller notifies the engine to go into a safety mode that is when the engine runs below normal power, but under allowable level of gas emissions. He insists having this controller in all cars would decrease gas emissions when the cars are being under test conditions. On the other hand, the controller exits the engine from…
- Engine Emission Tests Suppose, you are working in a car manufacturing company "XYZ" in USA and as professional you are responsible for developing diesel engines. For years your group has been fine tuning the design of the engines and developing better and better programs to increase the gas mileage (the number of miles that a vehicle can travel consuming specific fuel amount) of the engine. Then USA passes a law that limits the gas emission of the cars. Upon analysis you find out that your diesel engine design exceeds the permitted level of gas emissions. Your manager has given instructions to add a controller to the car so that when the car is being tested, the controller notifies the engine to go into a safety mode that is when the engine runs below normal power, but under allowable level of gas emissions. He insists having this controller in all cars would decrease gas emissions when the cars are being under test conditions. On the other hand, the controller exits the engine from…Engine Emission Tests Suppose, you are working in a car manufacturing company "XYZ" in USA and as professional you are responsible for developing diesel engines. For years your group has been fine tuning the design of the engines and developing better and better programs to increase the gas mileage (the number of miles that a vehicle can travel consuming specific fuel amount) of the engine. Then USA passes a law that limits the gas emission of the cars. Upon analysis you find out that your diesel engine design exceeds the permitted level of gas emissions. Your manager has given instructions to add a controller to the car so that when the car is being tested, the controller notifies the engine to go into a safety mode that is when the engine runs below normal power, but under allowable level of gas emissions. He insists having this controller in all cars would decrease gas emissions when the cars are being under test conditions. On the other hand, the controller exits the engine from…The complete case study can be found using thefollowing link: https://www.penskelogistics.com/pdfs/06_whirlpool_case_study.pdf 4) How can Whirlpool Corporation implement a “cost of quality” analysis toprevent the impacts of poor conformance quality in the near future? Note this is not an essay.