day. They accept clients and provide them with the service from 7 a.m. to 6 p.m., Monday - Saturday. The business owner is interested in knowing who to assign in each type of car who can complete the service quickly so that they can accept more customers before closing. (Use Hungarian/Assignment method)
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- I ONLY NEED NUMBER 4 LETTERS A-C 3. Sharp Discounts Wholesale Club has two service desks, one at each entrance of the store. Customers arrive at each service desk at an average of one every six minutes. The service rate at each service desk is four minutes per customer. 4. Sharp Discounts Wholesale Club is considering consolidating its two service desks (see Problem 3) into one location, staffed by two clerks. The clerks will continue to work at the same individual speed of four minutes per customer. a. What is the probability of waiting in line? b. How many customers, on average, are waiting in line? c. How much time does a customer spend at the service desk (waiting plus service time)? d. Do you think the Sharp Discounts Wholesale Club should consolidate the service desks?Chapter 5. (M/M/s/K Model). Leia is responsible for 13 data units in the IT offices in a small business called DataWish. Each data unit runs on an average for 3 weeks and requires an average of ½ or 0.5 weeks to get reset by Leia before it can start up again. If we assign the Poisson distribution to the “arrival” of each data unit for service and an exponential distribution to the actual service provided, answer the following questions: a. The arrival rate would be units per week and the service rate would be units per week. b. Calculate the following operating characteristics for the M/M/s/K system: Utilization Factor (ρ) % Performance Measures P0 (probability that sytem is empty) % L (average units in system) units Lq (average units waiting in queue) units W (average time in the system) weeks Wq (average time in the queue) weeks c. If we assign a cost of waiting as $400 per week per data unit and $800 per…7. The manager of a regional warehouse must decide on the number of loading docks to request fora new facility in order to minimize the sum of dock costs and driver-truck costs. The manager haslearned that each driver-truck combination represents a cost of $300 per day and that each dockplus loading crew represents a cost of $1,100 per day.a. How many docks should be requested if trucks arrive at the rate of three per day, each dockcan handle five trucks per day, and both rates are Poisson?b. An employee has proposed adding new equipment that would speed up the loading rate to 6trucks per day. The equipment would cost $100 per day for each dock. Should the managerinvest in the new equipment?
- Problem 2-4 (Algo) A company that makes shopping carts for supermarkets and other stores recently purchased some new equipment that reduces the labor content of the jobs needed to produce the shopping carts. Prior to buying the new equipment, the company used 5 workers, who together produced an average of 80 carts per hour. Workers receive $12 per hour, and machine cost was $30 per hour. With the new equipment, it was possible to transfer one of the workers to another department, and equipment cost increased by $11 per hour, while output increased by 5 carts per hour. a. Compute labor productivity under each system. Use carts per worker per hour as the measure of labor productivity. (Round your answers to 3 decimal places.) Before After b. Compute the multifactor productivity under each system. Use carts per dollar cost (labor plus equipment) as the measure. (Round your answers to 3 decimal places.) Before After carts per worker per hour carts per worker per hour Labor productivity…Give reason that why do waiting lines form even though a service system is underloaded .6. The Security & Trust Bank employs 4 tellers to serve its customers. Customers arrive according to a Poisson process at a mean rate of 2 per minute. However, business is growing and management projects that the mean arrival rate will be 3 per minute a year from now. The transaction time between the teller and customer has an exponential distribution with a mean of 1 minute. Management has established the following guidelines for a satisfactory level of service to customers. The average number of customers waiting in line to begin service should not exceed 1. At least 90 percent of the time, the number of customers waiting in line should not exceed 3. (a) Use the Excel sheet to evaluate how well the guidelines will be satisfied a year from now if no change is made in the number of tellers.
- Chapter 5. (M/M/s/K Model). Leia is responsible for 8 computers in the IT offices in a small business called DataWish. Each computer runs on an average for 3 weeks and requires an average of ½ or 0.5 weeks to get reset by Leia before it can start up again. If we assign the Poisson distribution to the "arrival" of each computer for service and an exponential distribution to the actual service provided, answer the following questions: a. The arrival rate would be units per week and the service rate would be units per week. b. Calculate the following operating characteristics for the M/M/s/K system: Utilization Factor (p) % Performance Measures PO (probability that sytem is empty) L (average units in units system) La (average units waiting in queue) units W (average time in the weeks system) Wq (average time in the queue) weeks c. If we assign a cost of waiting as $500 per week per computer and $800 per week of hiring Leia, what is the Total Time Cost per week cost of servicing the…6. The Security & Trust Bank employs 4 tellers to serve its customers. Customers arrive according to a Poisson process at a mean rate of 2 per minute. However, business is growing and management projects that the mean arrival rate will be 3 per minute a year from now. The transaction time between the teller and customer has an exponential distribution with a mean of 1 minute. Management has established the following guidelines for a satisfactory level of service to customers. The average number of customers waiting in line to begin service should not exceed 1. At least 90 percent of the time, the number of customers waiting in line should not exceed 3. a)Use the Excel sheet to determine how many tellers will be needed a year from now to completely satisfy these guidelines.Chapter 5. (M/M/s/K Model). Leia is responsible for 8 computers in the IT offices in a small business called DataWish. Each computer runs on an average for 3 weeks and requires an average of ½ or 0.5 weeks to get reset by Leia before it can start up again. If we assign the Poisson distribution to the "arrival" of each computer for service and an exponential distribution to the actual service provided, answer the following questions: a. The arrival rate would bel units per week and the service rate would be units per week. b. Calculate the following operating characteristics for the M/M/s/K system: Utilization Factor (p) Performance Measures c. If we assign a cost of waiting as $500 per week per computer and $800 per week of hiring Leia, what is the Total Time Cost per week cost of servicing the machines? PO (probability that sytem is empty) % dollars L (average units in system) units d. If DataWish decides to hire another individual to help Leia, what would the new Total Time Cost per…
- B. Draw and explain the flow charts of the Arrival Event and Service Completion Event.Chapter 5. (M/M/s/K Model). Leia is responsible for 12 computers in the IT offices in a small business called DataWish. Each computer runs on an average for 4 weeks and requires an average of ½ or 0.5 weeks to get reset by Leia before it can start up again. If we assign the Poisson distribution to the “arrival” of each computer for service and an exponential distribution to the actual service provided, answer the following questions: a. The arrival rate would be units per week and the service rate would be units per week. b. Calculate the following operating characteristics for the M/M/s/K system: Utilization Factor (ρ) % Performance Measures P0 (probability that sytem is empty) % L (average units in system) units Lq (average units waiting in queue) units W (average time in the system) weeks Wq (average time in the queue) weeks c. If we assign a cost of waiting as $750 per week per computer and $800 per week of…System service When locating a retail outlet such as a supermarket, the objective is to ______________. Select one: a. Maximize profit b. Minimize cost c. Maximize revenue d. Maximize customer satisfaction e. Minimize fixed cost Customer expect _________ from any franchise outlet.Select one: a. high quality service b. low prices c. fast service d. identical service e. all Which of the following is not a characteristic of the co-creation of the dimension of the B2B service experience?Select one: a. The customer is a coproducer of the value b. The customer performs the service c. The customer is an input to the service process d. All e. None