Essential Components of an Excellent Customer ServiceCustomers will say time and again that they are willing to pay a high price in exchange forexcellent quality service Megan Totka (2016). Below are the five essential components of greatcustomer service. Explain each component on your own in not more than 3 sentences.1. Prioritize each customer2. Strive to have a great reputation.3. Apologize when needed4. Be reachable5. Focus on delivering a consistent experience

Nowadays most of the companies are competitive organizations and in order to have an edge over its…

Answered: Essential Components of an Excellent…

Understanding Business

12th Edition

ISBN:9781259929434

Author:William Nickels

Publisher:William Nickels

Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment

Section: Chapter Questions

Problem 1CE

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12) In the e-service success factors, service-oriented success factors are primarily concerned with what services should be offered. Select one: a. True b. False
18 In the e-service success factors, service-oriented success factors deal with how the e.services should be offered. Select one: a. True b. False
(b) Upon graduation, eager to join the work force you sent many resumes to companies that you want to join. And you received a call for an interview from one of the companies you applied for. This company's business is heavily on brick and mortar whereby their products are being traded physically in a shop. You were happy to receive this invitation and you accepted their call to attend the interview. During the interview session, one of the managers asked your opinion about several queries. The queries are as below. As an interviewee how you manage to answer them in a professional manner will help you secure the job. The context and depth of your discussion will be added advantage as it will portray your knowledge and understanding of their needs.
The first step in designing support services is to: * O Encourage customers to try new products Prevent brand dilution Survey customers to assess the value of current services and obtain ideas for new Add new services that will both delight customers and yield profits to the company
1. The ___ describes the phenomenon where customers who experience an excellent service __ after a ___ feel are even more satisfied than customers who had no problem in the first place * a. service recovery paradox - service recovery - service failureb. service recovery, service recovery paradox - service failurec. service recovery, service failure, service recovery paradox 2. Displaying performance on the firm's quality standards through surveys and customer advisory panels are examples of ___ of service quality *a. hard measuresb. soft measuresc. control chart metric
1. Discuss why customer encounter is the most critical step in the customer service system. 2. Why is it necessary to make follow ups to our customers?
Customer Relationship Management 1. In your own words, explain the purpose and function of a CRM system. 2. In your own words, discuss why a business needs a CRM System. 3. In your own words, discuss two potential issues that a business may encounter when implementing or upgrading the CRM system 4. Outline the benefits of the CRM system and the areas of the business it can help manage
XI. You're planning customer support services for Phonic's new smart phone product. Review what you know about your target market and its needs; also think about what Phonic's competitors are offering. Then respond to these three questions about designing and managing services. I. What support services are buyers of smart phone products likely to want and need? II. How can Phonic manage gaps between perceived service and expected service to satisfy customers? III. What post-sale service arrangements must Phonic make and how would you expect these to affect customer satisfaction? Consider how your service strategy will support Phonic's overall marketing efforts
Dear Students 1. Recall the distinctions of services: - High in search qualities - High in experience qualities - High in credence qualities From your understanding of the concept, what are the challenges associated with marketing of services for "high in experience qualities" versus "high in credence qualities" services?
Q1. Outline underlying reasons for poor quality that may have impacted Airbnb.Q2. Examine to what extent Airbnb has the financial capabilities and competent employees to improve quality.Q3. Make recommendations to Airbnb, to improve the quality of their service by ensuring that your group suggest a suitable total quality management concept.
On the basis of understanding and engaging customers , explain in depth about the concept of evolution of customer centricity and the challenges included, with solutions ( 500 words) and implications of quality( 250 words)
Identify non value added activities for a restaurant or a cafe Note:- Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Answer completely. You will get up vote for sure.

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