Explain Customer-directed operations?
Q: List 5 important differences between goods production and service operations?
A: The five major differences between the production of goods and the operation of services are as…
Q: Describe what is service blueprinting and the elements of blueprinting?
A: Service Blueprinting is a flowchart that pictures the relationships between different service…
Q: Explain what quality function deployment is and how it can be useful.
A: QFD is a focused and systematic methodology that deals with understanding the needs of the customer…
Q: which tasks are required for operations?
A: The operation function is a business function that includes tasks such as manufacturing and…
Q: What are the advantages of Customer directed operation?
A: They track their exhibitions and plan forward for client acquisition in order to increase their…
Q: Explain the term "balanced scorecard" in a few words. What does it have to do with a business's…
A: Businesses utilize strategic management planning mechanisms to decide precisely where their…
Q: What difference do you see between the operations of a product and a service-based organization?…
A: A product can be defined as any item which has the capacity to fulfill the needs of the customer or…
Q: What role does feedback play in a system in operations?
A: The name "feedback" describes the process of evaluating a system's performance. Favorable or…
Q: What is the difference between service and manufacturing processes, and why do we make this…
A: Management frameworks like Six Sigma and Lean-Six Sigma are becoming increasingly popular as more…
Q: What is system? Define it by giving an two examples
A: n the world, numerous type of systems persist and impacts the daily life of individuals. For…
Q: Why is the service-profit chain important to operations management?
A: Service-profit chain is vital to operations management as it helps to get the organisation devotion…
Q: How to improve the productivity of service?
A: Productivity is defined as the ratio of input to output over a specified time period, and it is used…
Q: At first, glance, asking customers to provide their own service in the self-service approach may not…
A: The self-service operations would benefit the customers in the following way: Less expensive…
Q: Make a list of five significant differences between products output and service operations, and then…
A: The five major distinctions between goods production and service operations are as follows: 1)…
Q: What are the benefits of Premises Operations?
A: Premises operations are functions of a business that are carried out within the physical location of…
Q: State and explain two features of a product that defines the quality in operations strategy
A: To be introduced: two features of a product that defines the quality in operations strategy
Q: State three general factors that decide the fit of anew or a revised service process
A: To be determined: State three general factors that decide the fit of a new or a revised service…
Q: Define the attributes of the service-profit chain?
A: Service Profit chain is the business and theory model, which created the relationship among the…
Q: Historical Evolution of Operations Management with suitable examples
A: Operations have consistently existed in structures form since former times. Throughout the long…
Q: What is service Blueprinting? Outline it's components?
A: Service Mapping/Blueprinting A tool for simultaneously depicting the service process, the points of…
Q: Define the term elements associated with operations?
A: The elements associated with operations are as follows: Inputs A few sources of info are spent…
Q: Define Product and service technology?
A: A product is anything which can be offered in a market to sell for acquisition, use or consumption…
Q: Do you see a difference in operations in manufacturing and services
A: Operations are the set of activities that are concerned with designing and controlling the…
Q: How does perishability affect the delivery of services?
A: Perishability is nothing but the approach of using marketing to define the manner in which the…
Q: Discuss and determine process capabilities from analysis in operations ?
A: The process is comprised of the components or procedures necessary to obtain or accomplish the end…
Q: Define Service Blueprinting?
A: Service blueprinting is the form of process mapping or process flow-charting. It is the business…
Q: Understand the characteristics of service processes?
A: Services refer to product offering which is intangible in nature and can only be experienced by the…
Q: In ensuring ethical and social responsibilities in business, what are some challenges in operations…
A: Operations managers are faced with ethical and social challenges because the operations manager are…
Q: Explain process decision in operations management with examples of questions that can be asked in…
A: Process management involves various stages that are required to complete a project successfully. A…
Q: What is disruption of the operation?
A: "Disruptions to operations are a common side effect of implementing an ERR" While implementing a new…
Q: List five important differences between goods production and service operations, then list five…
A: differences and similarities are provided below:
Q: Explain the pros of directing operations to the customers
A: They assess their display and plan properly for consumer development in order to increase their…
Q: Define the term responsiveness in operations?
A: Responsiveness: The capacity of the supply chain to respond purposefully and within a reasonable…
Q: In your own language, describe service blueprinting, with explanationso of when it can be used.
A: Employees' customer-focused emphasis is reinforced by blueprinting. It aids in the identification of…
Q: How would automation affect the flexibility of an operation system?
A: Operation systems are described as the processes that convert the raw materials or inputs into…
Q: What are the effects of trade-offs for operations improvement and how does it relate to efficient…
A: The trade-off principle states that if there is an improvement in one place then a considerable…
Q: Examine the Operations Management concept of “Input - Transformation Process – Output” with a…
A: The operation strategy supports the overall organizational strategy. Operation management ensures…
Q: What Is Designing and Operating Multiple Customer-Focused?
A: Customer-focused means the organizations will give first preference to their customers. They will…
Q: Explain the INTRODUCTION of COMPUTING DEPARTMENT Knowledge management system Blueprint
A: INTRODUCTION: Any company that wishes to use its knowledge resources to the fullest must have a…
Q: Explain the term operational excellence?
A: Operational Excellence refers to the execution of organization strategy more reliably and…
Q: List 5 similarities between goods production and services Operations?
A: The 5 similarities between goods production and service operations are :
Explain Customer-directed operations?
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- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?