Given the following case description: XYZ hotels have many branches, where there is one manager for each branch. A customer may reserve a room through the internet or over the phone, in both ways he/she should give all the needed information for the booking, like name, date of birth, telephone number and the national ID. Once the customer arrives at the hotel, the receptionist will help in booking the room and the check in process in general. The receptionist should check first for room availability and make sure the reservation is done for a single room, double room, or a suite. After the customer finishes his/her stay in XYZ hotels, the receptionist will help in the checkout process by issuing a bill containing a bill number and the customer’s name. Before the payment is done the manager checks the bill and gives the confirmation. Besides confirming the bill, the manager also handles other systems related to the restaurant, pools, and golf areas. 1. Create use case diagram to model the above case.

Operations Research : Applications and Algorithms
4th Edition
ISBN:9780534380588
Author:Wayne L. Winston
Publisher:Wayne L. Winston
Chapter15: Deterministic Eoq Inventory Models
Section: Chapter Questions
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Given the following case description:

XYZ hotels have many branches, where there is one manager for each branch. A customer may reserve a room through the internet or over the phone, in both ways he/she should give all the needed information for the booking, like name, date of birth, telephone number and the national ID. Once the customer arrives at the hotel, the receptionist will help in booking the room and the check in process in general. The receptionist should check first for room availability and make sure the reservation is done for a single room, double room, or a suite. After the customer finishes his/her stay in XYZ hotels, the receptionist will help in the checkout process by issuing a bill containing a bill number and the customer’s name. Before the payment is done the manager checks the bill and gives the confirmation. Besides confirming the bill, the manager also handles other systems related to the restaurant, pools, and golf areas.


1. Create use case diagram to model the above case.
2. Provide 1 use case narrative for one of the use cases discovered in use case diagram.
3. Create class diagram to model the above case.

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