he question of this part analyzes the students’ understanding in analyzing the given scenario and practical skills to build Swimlane diagrams studied in Chapter 9 of IT242. The following paragraph depicts the activity of handling the Student complaints as mentioned in the “Developing a web app for Student E-Counselling System” scenario. Draw a Swimlane Diagram for the given activity. (7 Marks) The process starts when the student opens the WebApp and then views his/her registered courses. The WebApp will allow the student to register his/her complaint for the course. On successful submission of the complaint by the student, the system sets the due date for the complaint and notifies the academic advisor. The academic advisor will assign a staff member to handle the student complaint and marks the status as “under process”. The assigned staff member will handle the student complaint either by responding to the complaint or through conducting an online meeting if requested by the student. The academic advisor then closes the co
The question of this part analyzes the students’ understanding in analyzing the given scenario and practical skills to build Swimlane diagrams studied in Chapter 9 of IT242.
The following paragraph depicts the activity of handling the Student complaints as mentioned in the “Developing a web app for Student E-Counselling System” scenario. Draw a Swimlane Diagram for the given activity. (7 Marks)
The process starts when the student opens the WebApp and then views his/her registered courses. The WebApp will allow the student to register his/her complaint for the course. On successful submission of the complaint by the student, the system sets the due date for the complaint and notifies the academic advisor. The academic advisor will assign a staff member to handle the student complaint and marks the status as “under process”. The assigned staff member will handle the student complaint either by responding to the complaint or through conducting an online meeting if requested by the student. The academic advisor then closes the complaint changing the status to resolved and generates a report for the resolved complaint. The student complaint should be resolved within 15 days of submission. The academic advisor can view the status of the complaint. If the due date has passed and the complaint is not resolved yet, then the system will notify the HoD with a proper report.
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