How do you recognize the attitude of somebody towards something? FoxFirst wants to identify the team's attitude, and have put together a simulation so management can observe attitudes and behaviours Simulation: The Help Desk level 1 crew is overloaded with work. The second line were not very busy. The staff sat with nothing to do and enjoyed the obvious suffering of their colleagues. They didn’t make any attempt to support their colleagues and the level 1 crew didn’t take the initiative to ask for help. The result of the simulation was poor. Not enough situations were resolved, and resolution times were poor. • Reflect on the simulation outcomes and explain what you might discover about the attitude and behaviour within the organization. Class Activity

Database System Concepts
7th Edition
ISBN:9780078022159
Author:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Publisher:Abraham Silberschatz Professor, Henry F. Korth, S. Sudarshan
Chapter1: Introduction
Section: Chapter Questions
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How do you recognize the attitude of somebody towards something? FoxFirst wants to identify the team's attitude, and have put together a simulation so management can observe attitudes and behaviours Simulation: The Help Desk level 1 crew is overloaded with work. The second line were not very busy. The staff sat with nothing to do and enjoyed the obvious suffering of their colleagues. They didn’t make any attempt to support their colleagues and the level 1 crew didn’t take the initiative to ask for help. The result of the simulation was poor. Not enough situations were resolved, and resolution times were poor. • Reflect on the simulation outcomes and explain what you might discover about the attitude and behaviour within the organization. Class Activity

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