If a user calls the help desk and says, "My machine won't start," a competent technician should already have four questions prepared to ask as part of an investigation. Finding the source of the problem is the primary objective.

A+ Guide To It Technical Support
10th Edition
ISBN:9780357108291
Author:ANDREWS, Jean.
Publisher:ANDREWS, Jean.
Chapter14: Troubleshooting Windows After Startup
Section: Chapter Questions
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If a user calls the help desk and says, "My machine won't start," a competent
technician should already have four questions prepared to ask as part of an
investigation. Finding the source of the problem is the primary objective.
Transcribed Image Text:If a user calls the help desk and says, "My machine won't start," a competent technician should already have four questions prepared to ask as part of an investigation. Finding the source of the problem is the primary objective.
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