Kloppenborg et al. (2018:392) defines project quality as characteristics of a product or service that bear on its ability to satisfy stated or implied needs. Judging from the case study, the quality of the Harmon Hotel project has a lot to be desired. Using the core value of Total Quality Management (TQM), critically discuss how the Harmon Hotel project manager could have better managed the quality of the project. Ensure that each value is discussed in detail
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Kloppenborg et al. (2018:392) defines project quality as characteristics of a product or service that bear on its ability to
satisfy stated or implied needs. Judging from the case study, the quality of the Harmon Hotel project has a lot to be desired.
Using the core value of Total
have better managed the quality of the project. Ensure that each value is discussed in detail
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Solved in 2 steps
- Kloppenberg et al (2019:392) define project quality as “the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.” They emphasise that there are four project quality concepts – stakeholder satisfaction, process management, fact-based management and empowered performance. Define each of these core project quality concepts and discuss why each is vital in planning and managing projects. Discuss how project managers can develop a quality-conscious approach to managing project activities and decisions.Ana Chavarria, front office manager of The TimesHotel, and Lorraine DeSantes, the hotel’s director ofmarketing, learn their city will be hosting the nextOlympic Games. The city council and the tourismboard are planning to develop a program to ensurethe delivery of high-quality service by all agencies,private and commercial, to the many guests. Individual groups (hotels, restaurants, public transportation, etc.) will meet and decide on a course of action.Margaret Chu, general manager of The Times Hotel,wants Ana and Lorraine to represent the hotel onthe Hotel Hospitality Commission. Because theGames are several years away, there is ample time toinvolve various constituencies in developing a planfor implementation.After a few meetings with the commission, thegroup feels it should break into smaller teams todiscuss developing specific components of deliveringhigh-quality service. Ana and Lorraine are heading the Service to the International Visitor planningteam. What suggestions would you…ANSWER THE FOLLOWING: 1. Statement of the problem 2. Causes of the problem 3. Decision criteria and alternative solutions 3. Recommended solution, implementations, and justifications Case study: The Kundiman Communications Corporation (KCC) is a local company with more than 2,000persons in its payroll. The company’s top management is composed of the President, VP for Marketing, VP for Operations, and the VP for Administration. A member of the staff, Engineer Lorenzo de Guzman, an electronics engineering graduate, has just received an order from his immediate superior, the VP for Operations, to head the newly built telecommunications facility in Antipolo, Rizal. So far, he is the only company personnel identified with the new facility. He was given three months to make the facility operational. Engineer de Guzman appraised that for the Antipolo unit to operate, it will require the services of a number of persons skilled in the various activities that will be undertaken. As he has been…
- Case Study EC Accommodation Services (ECAS) is a hospitality entity situated in the less scenic part of a resort towncalled Swakopmund. The owners, Mr and Mrs Johannes strongly believe that there is a need for lowcost family accommodation in the resort town of Swakopmund. ECAS comprises of huge family-style furnished rooms but without a television set fitted-in. Although there is plenty of room for future expansion, the grounds outside are fairly bare (unpaved) without any notable landscaping done except for coastal sand that covers the whole ground area. Mrs Johannes stays at the property. She serves breakfast to the guests in their rooms and provides teamaking facilities such as an electric jug and related cutlery. The resort town of Swakopmund has of late seen some major investments, so much that there are a lot of good restaurants and take-aways in the area such as Spur, Wimpy and KFC. Besides ECAS being situated not far away from the beach, shops and other areas of interest, the…Case Study EC Accommodation Services (ECAS) is a hospitality entity situated in the less scenic part of a resort towncalled Swakopmund. The owners, Mr and Mrs Johannes strongly believe that there is a need for lowcost family accommodation in the resort town of Swakopmund. ECAS comprises of huge family-style furnished rooms but without a television set fitted-in. Although there is plenty of room for future expansion, the grounds outside are fairly bare (unpaved) without any notable landscaping done except for coastal sand that covers the whole ground area. Mrs Johannes stays at the property. She serves breakfast to the guests in their rooms and provides teamaking facilities such as an electric jug and related cutlery. The resort town of Swakopmund has of late seen some major investments, so much that there are a lot of good restaurants and take-aways in the area such as Spur, Wimpy and KFC. Besides ECAS being situated not far away from the beach, shops and other areas of interest, the…IBM Global Center for Smarter Analytics Case Analysis 7: Hamilton County dropout rates and lagging performance required the county to address these problems on the individual student level. Department of Education But that meant first finding the students who needed help, and doing so before their problems led them to drop out of the Hamilton County school system. At the end of the day, there's no one better positioned to sense when the student is in academic trouble than a teacher or counselor with whom students have a direct relationship. The trouble is, warning signs are often complex and cumulative in nature, thus escaping the notice of frontline educators and administrators. Add to that the everyday challenges of running a classroom, and it's all the more understandable how problem students can fly “under the radar" until it's too late. PARIMENT ZONE TEDUCATION Kelly recognized that early detection of at-risk students required a more multidimensional view of their progress,…
- “To cut the number of projects, the steering committee used a weighting scheme that reflected theairline’s priorities, which were: fly safe, generate revenue, reduce costs, and customer service. Theweighting scheme easily weeded out the fluff.”Use a weighted scoring model to help the committee choose between two projects: Booking SystemUpgrade and Cabin Crew Retraining. The relative weights for each criterion and the assessment ofeach project for these criteria are shown in the following table. Which project would you choose andwhy? (See extract attached to assist) (Assume 10 represents the preferred score and 1 represents the undesired score.) Criteria Weight Booking System Upgrade Pilot Crew Retraining Fly safe 40 4 10 Generate revenue 30 9 9 Reduce costs 20 7 8 Customer service 10 10 10“To cut the number of projects, the steering committee used a weighting scheme that reflected theairline’s priorities, which were: fly safe, generate revenue, reduce costs, and customer service. Theweighting scheme easily weeded out the fluff.”Use a weighted scoring model to help the committee choose between two projects: Booking SystemUpgrade and Cabin Crew Retraining. The relative weights for each criterion and the assessment ofeach project for these criteria are shown in the following table. Which project would you choose andwhy? (See extract attached to assist) (Assume 10 represents the preferred score and 1 represents the undesired score.) Criteria Weight Booking System Upgrade Pilot Crew Retraining Fly safe 40 4 10 Generate revenue 30 9 9 Reduce costs 20 7 8 Customer service 10 10 10 Use the Template in the attached“To cut the number of projects, the steering committee used a weighting scheme that reflected theairline’s priorities, which were: fly safe, generate revenue, reduce costs, and customer service. Theweighting scheme easily weeded out the fluff.”Use a weighted scoring model to help the committee choose between two projects: Booking SystemUpgrade and Cabin Crew Retraining. The relative weights for each criterion and the assessment ofeach project for these criteria are shown in the following table. Which project would you choose andwhy?Criteria Weight Booking System Upgrade Pilot Crew RetrainingFly safe 40 4 10Generate revenue 30 9 9Reduce costs 20 7 8Customer service 10 10 10 (Assume 10 represents the preferred score and 1…
- CASE STUDY In September 2020, ACME Fabricators advised its staff that their new factory and offices out in semi-rural Angle Vale would be ready for completion by the end of April2022. ACME was a responsible company and liked to keep their premises clean and tidy and their staffhappy. The new premises were developed on a 4.5-hectare site, previously used for graincrops. Consequently, ACME decided that significant landscaping would be required to enhance the amenityof the otherwise bare land. The senior executive group pictured some land contouring with an attractivegreen lawn, and trees and shrubs to soften the impact of otherwise stark commercial buildings. Accordingly,they notionally allocated $232,000 for the project, and developed a tender document that called for the workto be completed by the time they moved to the new premises. They then invited proposals for landscapingand quotes for the work.A company called Arbor Industries submitted an artist's sketch for the ACME evaluation…CASE STUDY In September 2020, ACME Fabricators advised its staff that their new factory and offices out in semi-rural Angle Vale would be ready for completion by the end of April2022. ACME was a responsible company and liked to keep their premises clean and tidy and their staffhappy. The new premises were developed on a 4.5-hectare site, previously used for graincrops. Consequently, ACME decided that significant landscaping would be required to enhance the amenityof the otherwise bare land. The senior executive group pictured some land contouring with an attractivegreen lawn, and trees and shrubs to soften the impact of otherwise stark commercial buildings. Accordingly,they notionally allocated $232,000 for the project, and developed a tender document that called for the workto be completed by the time they moved to the new premises. They then invited proposals for landscapingand quotes for the work.A company called Arbor Industries submitted an artist's sketch for the ACME evaluation…CASE STUDY Siti is the associate director of a nonprofit agency that provides assistance to children and families. She is the head of a department that focuses on evaluating the skill-building programs the agency provides to families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors, three key research staff, and one staff person from the finance department have left. Siti has a demanding schedule that requires frequent travel; however, she supervises two managers who in turn are responsible for five staff members each. Both managers have been appointed within the last six months. Manager 1: Husna has a specific background in research. She manages staff who provide research support to another department that delivers behavioral health services to youth. Kelly supports her staff and is very organized;…
