Management: Operations/Production Management - Quality Management If "quality is free", why do managers recognize that an improvement program needs investment? A B C D O Reductions in prevention and appraisal costs lag behind investment in prevention. Zero defects is not possible. There is an inevitable worsening of quality during periods of change. It is never free.

Understanding Business
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ISBN:9781259929434
Author:William Nickels
Publisher:William Nickels
Chapter1: Taking Risks And Making Profits Within The Dynamic Business Environment
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Management: Operations/Production Management - Quality Management If "quality is free", why do managers recognize that an improvement program needs investment? A B C D O Reductions in prevention and appraisal costs lag behind investment in prevention. Zero defects is not possible. There is an inevitable worsening of quality during periods of change. It is never free.
 
 
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