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- One of the following is an important PRODUCT metric. Seleccione una: a. Penetration b. Time to service (or service time) c. Average ticket d. Product rank (or preference) e. Returns (or Defects)Please do the following: Production How and where are the products or services produced? Explain the methods of: • Production techniques and costs • Quality control • Customer service • Inventory control • Product developmentWhat is more important, a quality product or excellent customer service?
- Please explain the hard- and soft-customer defined standards. Give at least two examples for each regarding Target corporation please give me referencesCan you identify a GAP that exists between teachers and students in the course Services Marketing? WHY do you believe that this GAP is affecting the service quality delivered? Enumerate 3 questions that can be asked to collect customer feedback from the students. Consequently, suggest action plans to SOLVE the GAP you have identified. Maximum word count for your answer in paragraph form is 250 words.I really need help these questions please 1. As Matilda entered the lawyer's office she was immediately impressed by the plush carpets, the premium quality furniture, and the tasteful art on the walls. She knew this would be the lawyer to handle her crpyto gains and associated tax issues. The well decorated office is focusing on which part of quality (customer satisfaction)? customer support (such as information, warranty, etc) conformance quality (the lawyer's conformance to legal specifications) soundness of legal advice given by the lawyer psychological impressions of the customer 2. Which of the following is an example of type I error? The control chart says the process is in control, and the process is actually in control The control chart says the process is not in control, and the process is actually in control The control chart says the process is in control, and the process is actually not in control…
- What is the key to creating value and customer satisfaction?Single choice. a. Everyday low prices b. Celebrity advertising c. Total quality d. Manufacturing superiorityWhich type of concept is required that highly hold the customer to buy those products that offer better quality and performance?Any of the following things is an input in a soft drink manufacturer's activities? a. Image of the brand b. Equipment for bottling c. Bottles empty d. Working people
- Explain ,,,How does consistency in delivering products or services impact customer satisfaction?c) Instructions are included in the product d) Product continues to function safely and properly e) All of the above refers to "Ease of Use" Answer: B page 417 417 18. Which is NOT a Consequence of Poor Quality a) Productivity b) Loss of Business C) Costs d) Legal Liability e) None of the AboveDTI encourages the small and medium businesses to create quality healthy products. a. Increase the availability and widen the distribution of basic-life sustaining goods b. Expand the range of economic and social choices. c. Raise levels of living.