onsider the following scenario and then answer the questions that follow: You intend to open a car battery sales and service store in a centre featuring two used car dealerships. You intend to differentiate your business based on excellent customer service. Q.4.4 Explain how you will receive feedback from customers, as one step in setting up your customer service strategy. Note: it is important that you consider using examples when responding to this question.
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Question 4
Consider the following scenario and then answer the questions that follow: You intend to open a car battery sales and service store in a centre featuring two used car dealerships. You intend to differentiate your business based on excellent customer service.
Q.4.4 Explain how you will receive feedback from customers, as one step in setting up your customer service strategy. Note: it is important that you consider using examples when responding to this question.
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- Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. Ethical decisions that affect a buyers ethical perspective usually involve the organizational environment, cultural environment, personal environment, and industry environment. Analyze this scenario using these four variables.Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What should Sharon do in this situation?Scenario 4 Sharon Gillespie, a new buyer at Visionex, Inc., was reviewing quotations for a tooling contract submitted by four suppliers. She was evaluating the quotes based on price, target quality levels, and delivery lead time promises. As she was working, her manager, Dave Cox, entered her office. He asked how everything was progressing and if she needed any help. She mentioned she was reviewing quotations from suppliers for a tooling contract. Dave asked who the interested suppliers were and if she had made a decision. Sharon indicated that one supplier, Apex, appeared to fit exactly the requirements Visionex had specified in the proposal. Dave told her to keep up the good work. Later that day Dave again visited Sharons office. He stated that he had done some research on the suppliers and felt that another supplier, Micron, appeared to have the best track record with Visionex. He pointed out that Sharons first choice was a new supplier to Visionex and there was some risk involved with that choice. Dave indicated that it would please him greatly if she selected Micron for the contract. The next day Sharon was having lunch with another buyer, Mark Smith. She mentioned the conversation with Dave and said she honestly felt that Apex was the best choice. When Mark asked Sharon who Dave preferred, she answered, Micron. At that point Mark rolled his eyes and shook his head. Sharon asked what the body language was all about. Mark replied, Look, I know youre new but you should know this. I heard last week that Daves brother-in-law is a new part owner of Micron. I was wondering how soon it would be before he started steering business to that company. He is not the straightest character. Sharon was shocked. After a few moments, she announced that her original choice was still the best selection. At that point Mark reminded Sharon that she was replacing a terminated buyer who did not go along with one of Daves previous preferred suppliers. What does the Institute of Supply Management code of ethics say about financial conflicts of interest?
- Question 1Winter Blues is a company that specializes in the sales of Wedding Dresses to individuals and companies. Winter Blues year end is 30 June 2021. The audit manager has tasked you with reviewing their computer system. Background Information The business was started in 2010 by Mirram Mulwanda as a small boutique. Over the years multiple stores were opened across Namibia. It has been Namibia’s dream to grow the business and sell to all the provinces of Namibia. In 2015 the sales clerk suggested to Mirram to introduce selling via the internet through Instragram Boutique System. That way she will grow her market by reaching her customers wherever they are. Mirriam tasked the IT department with the development of Instragram Boutique System in as she was not comfortable with purchasing a Computerized System. Additional Information regarding the business operations Ordering of goods is done by Mirriam the order clerk using a terminal that has been allocated to her. Orders are received…Question 1 – In 1993, McDonalds opened the first of its chain of McCafé coffee houses in Melbourne Australia. Since then, the chain has spread throughout the world with roughly 1,300 cafes worldwide. After further reading, provide the following: First, identify who you believe to be the target customer segment and customer need. Second, describe an appropriate marketing strategy (product, price, distribution, and promotion) for this offering. Target Market – Customer Need/Problem – Product – Price – Distribution – Promotion – NOTE: -no chatgpt answers -no plagiarism should be found -subject : businessQUESTION 5:What is demand forecasting and why it’s vital to the company’s operations?
- Q1. Explain how you will receive feedback from customers, as one step in setting up your customer service strategy. Note: it is important that you consider using examples when responding to this question.Question 1 Q1) The monthly sales of a retailer company were as follow: Month -Sales February-- March- 1000 1800 April- -2100 May- -1000 June- July-- 2048 2600 August As a planner, you are required to calculate the Demand Forecast for August using the Naive approach Add your answerQuestion 1 From the answers available select all options that could be potential customer 'costs? Switching costs Monetary costs Emotional costs Opportunity costs Question 2 The value of a market offering is ultimately determined by: The shareholder The customer The value exchange rate The CEO of the organisation Question 3 Lots of research has shown us that an organisation-wide customer and market orientation has: A negative effect on organisational performance No effect on organisational performance A positive effect on organisational performance Research into this area has not been conducted yet
- Question 4 Consider the following scenario and then answer the questions that follow: You intend to open a car battery sales and service store in a centre featuring two used car dealerships. You intend to differentiate your business based on excellent customer service. Evaluate the following types of risks the car battery store could face:Note: it is important that you consider using examples when responding to the below questions. Q.4.5.1 Compliance risks Q.4.5.2 Market risksQuestion 6 Tech Company is a medium-sized consumer electronics retailer. The company reported $155,000,000 in revenues for 2007 and $110,050,000 in Costs of Goods Sold (COGS). In the same year, Tech Co. held an average of $20,000,000 in inventory. How many times did Tech Co. turn its inventory in 2007?Question 1: Market planning, Inc. a marketing research firm, has obtained the prescription sales data for 20 independent pharmacies (attached). In this table y is the average weekly prescription sales over the past year (in units of $1,000), x1 is the floor space (in square feet), x2 is the percentage of floor space allocated to the prescription department, x3 is the number of parking spaces available to the store, x4 is the weekly per capita income for the surrounding community (in units of $100), and x5 is a dummy variable that equals 1 if the pharmacy is located in a shopping center and 0 otherwise. Regress average weekly prescription sales against different combinations of the independent variables. What is the best model? Discuss what the parameter coefficients say about prescription sales.