Provide examples of critical customer and operational performance metrics that may be included in an IAA balanced scorecard (without requiring any computations).

Managerial Accounting
15th Edition
ISBN:9781337912020
Author:Carl Warren, Ph.d. Cma William B. Tayler
Publisher:Carl Warren, Ph.d. Cma William B. Tayler
Chapter14: The Balanced Scorecard And Corporate Social Responsibility
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Provide examples of critical customer and operational performance metrics that may be included in an IAA balanced scorecard (without requiring any computations).

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