Q: Name various types of conflicts in the workplace. Explain Thomas-Kilmann Conflict Model with examples for each proposed strategy. Subject: Human resources management in construction Program: construction engineering management
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Q:
Name various types of conflicts in the workplace. Explain Thomas-Kilmann Conflict Model with examples for each proposed strategy.
Subject: Human resources management in construction
Program: construction engineering management
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- CASE: HERE WE GO AGAIN The position of business office manager at Memorial Hospital has been a “hot seat,” changing incumbents frequently. When the position was vacated last May the four senior employees in the department were interviewed. All were told that because they were at the top of grade and the compensation structure for new supervisors had “not yet caught up with that of other jobs,” the position would not involve an increase in pay. All four declined to pursue the position, and all were given the impression that they were not considered fully qualified anyway, but that they might be considered for supervision again at a later date. That same month a new business office manager was hired from the outside, and the four senior employees were instructed to “show the new boss all you know.” Over the following several months the finance director told all four employees that they had “come along very well” and would be considered for the manager’s position should it come open…1. Asmah was feeling tired working for a long hour flight from Canada to Kuala Lumpur. She wanted to have a good rest after the long hour flight. However, her supervisor requested her to replace one of her colleagues for a short trip from Kuala Lumpur to Penang. She had no choice but to replace her colleague. Even though she is feeling emotionally exhausted and tired she is still smiling and being courteous to the passengers. The Situation (in bold) experienced by Asmah is BEST described as: A. emotional labor. B. positive affection. C. organizational citizenship. D. perceived behavioural control. 2. Sally has worked for many years at Metal Industries Incorporated. Over these years, she has performed just about every job there is to do. However, she prefers a work environment which is quiet and to be left alone. She lacks confidence and has a poor opinion of herself. Which personality traits best describe Sally? A. Internal locus of control and poor self-concept B. Introverted and low…Conflict in the Workplace Analisia Maystald and Choreo Thooma works at the Queen Bee Co. Ltd. Analisia has had several acting stints in the Human Resource Supervisor position alternating with her team mate and friend Choreo Thooma. The substantive holder of the post has now reached the age of retirement and is about to be sent on Pre-retirement leave. Another staff member, Marie Brown, who works in Accounts also considers herself a suitable candidate also for the position. Ms. Brown took photographs of Analisia and Chereo “napping” on their lunch break and posted them on her social media page and entitled it as “sleepers on the job.” Both Analisia and Chereo went online and demanded in their comments that she take it down. Marie was angry and responded to them that she would not take it down as it was on her “personal page” and not the company’s website. 1. Identify three (3) principles that you would implement in the handling of a grievance and explain why these principles are…
- develop a compensation package for 4 new job positions in the organization: Social media manager, Data analyst, Customer success manager and Cybersecurity specialist 1. In designing the Compensation Package 2. Justify the need for the chosen job positions 3. Justify the theories, policies, and procedures used and recommendations suggested5) Sometimes it is appropriate to take a job instead of a career. Explain at least two situations where this would be true.Job Stress Definition of Job Stress Event Factors Very clear and detailed discussion on the definition; the connection of event and concept; and the factors from the event. minimum 1000word
- How can (i) Inter staff relationships and (ii) Customer Relationship Management (CRM) be improved?Q: In the voilation of Gender equality concept, Design the employees Compensation plan in which there is no any gender discrimination.37 - Ezgi's character in the book Bir Human Resources thinks what human resources employees should do in a time of crisis? a) The crisis should be ignored and the decrease should be expected. B) After the crisis, the crisis should be ignored by not making the necessary explanations. NS) A classical management approach should be applied, only managers should be informed. D) When a crisis occurs, human resources employees must act quickly and provide accurate and reliable information to all parties affected by the incident, from the most authoritative point of view. TO) After the crisis, it should be waited for a long time, its effects should be evaluated and solutions should be sought.
- Director Smith has decided to form a task force that would develop a performance management system that focuses the employee’s attention on taking those actions that would contribute to helping the organization achieve its goals, for instance, in terms of improved customer service. As such, the task force will need to develop a performance management system (PMS) that focuses on both competencies and objectives related to the strategic statement. Task Force Mission: Consider the following topics: linkages to employee development and linkages to organization rewards. Using these elements to meet the organization’s stated strategy; the task force is to design an effective performance management system. (250 words minimum)1. Explain the Resources-Based Theory (RAT)Situation: Brad Franklin supervised the customer Service Unit for the Wilson chain of department stores. When two positions in the unit opened up in March, Brad hired two new employees, Don and Karen. Don had some prior experience in this work, while Karen, who was a recent community college graduate, had none. She would be the only woman in the group. Brad had them sit at adjacent desks for training and support reasons. He spent a lot of time training them during the first two weeks on the job. After two weeks, he instructed them to answer the phone and handle customer questions. Shortly thereafter, he noticed that Don seemed to be doing more phone work than Karen. He also noticed that Don and Karen seemed to argue a lot. Finally. Brad became concerned when Karen, a more shy and reserved person than Don. Karen started to complain that she was not being trained as well as Don because she was a woman. Brad felt he was training them equally well, and was surprised by…