Question 1A.Customers are vital to the existence of any business venture. Some businesses fail toreinforce this critical fact and end up losing their customers owing to poor servicepractices. Discuss the THREE (3) types of turnoffs and give ONE (1) example of eachturn-off that customers could experience.B.Discuss FOUR (4) reasons why teamwork is important in an organisation that practicesempowerment cite examples.C.Referencing any THREE (3) basic needs of customers, describe how customer servicepersonnel can use these needs to improve service quality.

For businesses to thrive in the market, the most crucial aspect or most crucial stakeholders are the…

Answered: Question 1 A. Customers are vital to…

Principles Of Marketing

17th Edition

ISBN:9780134492513

Author:Kotler, Philip, Armstrong, Gary (gary M.)

Publisher:Kotler, Philip, Armstrong, Gary (gary M.)

Chapter1: Marketing: Creating Customer Value And Engagement

Section: Chapter Questions

Problem 1.1DQ

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