Read the following situations and give an example of the common response an employee might give using each of the three styles: D=Defensive; O=Offensive; C=Cooperative Exemplar: The office that you work in is very busy. You are trying to finish some filing. The boss is in a panic and yells at you to type two letters that she needs for her meeting in 15 minutes. Possible Responses? D: Type the letters slowly so the boss knows that you don’t like to be yelled at. O: Yell back at the boss, “you could have given me a little more warning.” C: Say, “sure, I will get right to it”. You then type the letters as fast as you can. Now you try for each situation. Situation 1. You are working in a retail store and have just created an awesome display as requested by your manager. Your boss tells you to take it down because he wants to put another visual display in its place. Situation 2. Your boss is a quiet person who doesn’t seem to interact much with the workers. You have been working very hard and wish she would tell you if you are doing a good job. Situation 3. You are busy working when suddenly your boss comes up to you and starts criticizing the way you are working.
Read the following situations and give an example of the common response an employee might give using each of the three styles: D=Defensive; O=Offensive; C=Cooperative Exemplar: The office that you work in is very busy. You are trying to finish some filing. The boss is in a panic and yells at you to type two letters that she needs for her meeting in 15 minutes. Possible Responses? D: Type the letters slowly so the boss knows that you don’t like to be yelled at. O: Yell back at the boss, “you could have given me a little more warning.” C: Say, “sure, I will get right to it”. You then type the letters as fast as you can. Now you try for each situation. Situation 1. You are working in a retail store and have just created an awesome display as requested by your manager. Your boss tells you to take it down because he wants to put another visual display in its place. Situation 2. Your boss is a quiet person who doesn’t seem to interact much with the workers. You have been working very hard and wish she would tell you if you are doing a good job. Situation 3. You are busy working when suddenly your boss comes up to you and starts criticizing the way you are working.
Chapter6: Managing Multiple Worksheets And Workbooks
Section: Chapter Questions
Problem 4.4CP
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Read the following situations and give an example of the common response an employee might give using each of the three styles: D=Defensive; O=Offensive; C=Cooperative
Exemplar: The office that you work in is very busy. You are trying to finish some filing. The boss is in a panic and yells at you to type two letters that she needs for her meeting in 15 minutes. Possible Responses?
D: Type the letters slowly so the boss knows that you don’t like to be yelled at.
O: Yell back at the boss, “you could have given me a little more warning.”
C: Say, “sure, I will get right to it”. You then type the letters as fast as you can. Now you try for each situation.
Situation 1. You are working in a retail store and have just created an awesome display as requested by your manager. Your boss tells you to take it down because he wants to put another visual display in its place.
Situation 2. Your boss is a quiet person who doesn’t seem to interact much with the workers. You have been working very hard and wish she would tell you if you are doing a good job.
Situation 3. You are busy working when suddenly your boss comes up to you and starts criticizing the way you are working. There are several other employees and a few customers.
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