Suppose a company intends to offer a new service to ssome of its internal customer. Discuss how the fact that the customer are internal would change the process of managing the four phases of service life cycle

Q: How might a hair stylist use their own personal grooming and choice of work clothing to deal with…

A: Service Intangibility : In the case of a professional sale, contrary to the particular needs refers…

Q: What is the result when sales exceed the cost to produce goods or render services? What is the…

A: In every business organization, there is a lot of planning that is needed for the business, the…

Q: a. Give an example of a product: identify its design and process in several steps.

A: An item is the thing offered available to be purchased. An item can be a help or a thing. It very…

Q: The rate of sale for a patio furniture set is estimated at live per week. The buyer places every,…

A: This question is related to the topic-Supply chain management and this topic falls under the…

Q: dentify and fully explain any 2 lessons that COVID-19-induced work-place disruptions/displacement…

A: Ongoing COVID-19 crisis have affected corporate world and created a lot of issues which managers has…

Q: a company intends to offer a new service to some of its internal customers. Briefly discuss how the…

A: Internal customer: Any employee of the firm who engages in the company's daily corporate processes…

Q: 5. In the study of the characteristics of the term “Cycle”, we also studied that of the term…

A: Business changes cause monetary variances. Henceforth, a country which is encountering business…

Q: Are service operations with a high degree of customer contact more or less difficult to control than…

A: Service operations encompasses and implements processes and day-to-day activities to create value to…

Q: Discuss the actions companies can implement to minimize the potential negative impact of service…

A: The marketing strategies cannot be made once and be valid for the whole life cycle of the product.

Q: What is the open-systems view of the service operations?

A: Service organizations have to be unique in their character to require special management approaches…

Q: stem service     When locating a retail outlet such as a supermarket, the objective is to…

A: A supermarket is a self-service store providing a large portion of food, drinks, and home goods.

Q: Customer Relationship Management 1.     In your own words, explain the purpose and function of a…

A: The above-mentioned questions fall under the multiple questions category and hence only the first…

Q: Business processes invovled when buying a bottle of coke from a shop. Describe how the purchase of…

A: А  business  рrосess,  business  methоd,  оr  business  funсtiоn  is  а  соlleсtiоn  оf  relаted,…

Q: Customer roles in the service delivery process can be described as 'contributors', what other…

A: The Answer is    1. Customers are responsible for the service outcome    ( Customers are the…

Q: The ________ manages all systems throughout the organization and the day-to-day operations of the…

A: Management Information Systems refers to the study of organizations, people, technology, and the…

Q: From a customer service employee's perspective, what is the most important? Why?  Now consider the…

A: Customer service is a direct one to one interaction between the customers and the representatives of…

Q: The management team of a small furniture-manufacturing company is under pressure to increase…

A: according to the case study, the following answers are :

Q: Suppose a company intends to offer a new service to some of its internal customers. Briefly discuss…

A: Definition of internal customer: Any employee of the organisation who takes part in the regular…

Q: Briefly design a short section of a survey questionnaire , with only three questions, to identify…

A: Coffee is like the most important beverage for anyone early in the morning. Even for me I like…

Q: Polka Inc. recent success in ice-cream industry motivated the organization to expand beyond its…

A: Motivation plays a crucial subject in business success and success motivates the organization to…

Q: Select a “critical” business service and discuss how you go about planning its continual service…

A: Continual service improvement is to brainstorm the places for improvement and execute them in a…

Q: what logistocs strategies and decisions will you take to a smooth flow of its materials and products…

A: Proper tracking of the products and materials is required to locate them and inform the customers…

Q: when customer is bragging on some features that is not actually available with the product like…

A: Answer is "d" beuase either he has that product with him or he want to purchase similar product…

Q: How does an organization’s culture impact its service delivery? Provide 3 examples of the company’s…

A: Let us understand about organization culture - Organization culture help to shape and reshape the…

Q: The Ministry of Health has implemented the system and it is now in full use. Evaluation now needs to…

A: (a) Versatility: Do you know what are the medical schemes launched by the Ministry of…

Q: From the perspective of the Human Resource Dept, discuss the problem of high returns in a bakery who…

A: The human resource department is the department where the employees grievances will be addressed.…

Q: What is the following: service strategy, service design elements and service blueprinting. 0%…

A: Service strategy:  The set of strategies an organization creates, which helps the organization to…

Q: Compared to manufacturing, service requirements tend to be more time dependent, location dependent,…

A: Service Requirements:                 Service is defined as it is a set of intangible activities…

Q: 1) Create a business scenario/description. 2) Based on the business description created, construct…

A: Business Scenario: It is the technique which helps to understand the business needs that the…

Q: In the category of services named “possession processing” customers are more involved compared to…

A: Possession processing generally include various tangible actions to goods and other physical…

Q: ________are the major receipt of information from other systems. a. DSS. b. MIS c. ESS. d. TPS. Set…

A: Information system professionals organize and arrange raw data in a logical manner. Decision makers,…

Q: Which of the following is not a characteristic of the co-creation of the dimension of the B2B…

A: The answer to this question is all of the above.

Q: n the phase of benchmarking of the development of an e-government roadmap, the e-government service…

A: This statement is true

Q: Write out the equation for 'margin for error'. In a business environment, what is the meaning of o…

A: Consequences of the sign given above state to the standard deviation it mentions to the measure of…

Q: Explain how you would implement the skill of introduction and establishment in 20 min microlesson

A: Skill of Introduction  The Microteaching expertise of presentation is otherwise called the ability…

Q: A service process map should: O All of the other O Be easily understandable O Reflect the cause of…

A: A service process map is a visual aid for picturing the inputs, activities, outputs, people, and…

Q: Using the 5P's model of SHRM, develop a 3 year SHRM plan for your service-oriented organization

A: SHRM model stands for the Society for human resource management.

Q: A local municipality plans to align its IT/IS services in an attempt to improve services to its…

A: IT / IS services: IT/IS services refer to information technology or information services. It helps…

Q: Mohammad Anwar has been recently recruited as a General Manager for BETCO group. The company is a…

A: A general manager is a person who is mainly responsible for all or some part of the activities and…

Q: The Toyota Production System is founded on these two philosophies. These are ___ a. Internal costs…

A: The Toyota Production System(TPS) also known as just in time manufacturing system is following a…

Q: Measuring Performance in Operations Across 3. Measurements taking top priority 6. measurement that…

A: It is necessary for every organization to keep a check on the day-to-day operations being run by…

Q: Identify and explain any FIVE service quality dimensions with ONE example from each dimension.

A: Service quality helps to assess the degree of satisfaction that the customer received from the…

Q: ness with DXB Airport. DEWA has a CMMI cyber security effectiveness value of 3.1 while DXB Airport…

A: multiple choice

Q: Good people and poor process lead to the following possible outcomes except: *     service staff…

A: In the business process the board scene, the maxim "trash in, trash out" is as evident today as…

Q: In general, which of the following statements is not true? Group of answer choices Service…

A: Manufacturing is the process of converting raw material into finished products and services for…

Q: Illustrate how a hotel, restaurant, or theater can deal with the intangibility, inseparability,…

A: Intangibility refers to the inability of the customer to previously assess the value of using a…

Q: Mason works at LoftCo, Inc., studying and improving operational efficiencies. The performance…

A: Here, this company is studying and improving the operational efficiencies, they are basically…

Introduction to service marketing

Organizations that provide products or products to their consumers use service marketing to enhance brand recognition and revenue. In contrast to product marketing, service marketing promotes intangible transactions that add value to clients. Advertisers utilize efficient service marketing methods to gain client trust and demonstrate how their product may benefit them. Service marketing is interaction and value-based marketing.