Supppose that customers are asked to rate the quality of the service provided at a busy service facility. Based on the lectures on quality this term, select the choice that best highlights customer-preferred quality dimensions. a.Reliability, Assurance, Tangibles, Empathy, and Responsiveness. b. Responsiveness, Altruism, Tangibles, Empathy, and Readiness. c. Timeliness, Assurance, Needs, Reliability, and Empathy. d. Intangibles, Price, Location, Timeliness, and Needs.
Supppose that customers are asked to rate the quality of the service provided at a busy service facility. Based on the lectures on quality this term, select the choice that best highlights customer-preferred quality dimensions. a.Reliability, Assurance, Tangibles, Empathy, and Responsiveness. b. Responsiveness, Altruism, Tangibles, Empathy, and Readiness. c. Timeliness, Assurance, Needs, Reliability, and Empathy. d. Intangibles, Price, Location, Timeliness, and Needs.
Chapter1: An Overview Of Strategic Marketing
Section1.2: Dollar Shave Club: The Company For Men
Problem 2C
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Supppose that customers are asked to rate the quality of the service provided at a busy service facility. Based on the lectures on quality this term, select the choice that best highlights customer-preferred quality dimensions.
a.Reliability, Assurance, Tangibles, Empathy, and Responsiveness.
b. Responsiveness, Altruism, Tangibles, Empathy, and Readiness.
c. Timeliness, Assurance, Needs, Reliability, and Empathy.
d. Intangibles, Price, Location, Timeliness, and Needs.
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