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Teachers utilizing EISs should be aware of both their potential benefits and potential downsides.
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- When it comes to customer service, companies may become involved at three different levels. To begin, what are they and what purpose do they serve. Also, what do you believe is the most important factor in ensuring the success of an implementation?find three companies that are currently using a Balanced Scorecard by completing an internet and library database search. Your task is to identify and discuss the perspectives and key performance measures of each organization’s balanced scorecard. Discuss in as much detail as possible the specifics of the balanced scorecard that is being used by these companies. You also need to analyze the significant strengths and weaknesses of each organization’s balanced scorecard. Many companies are using the Balanced Scorecard to assist in their performance management. In a Balanced Scorecard, the company's strategy is translated into a system of performance measures that are used to monitor the company's performance in meeting its strategic objectives. Be sure to clearly document the perspectives and performance measures being used by each of the three companies. This report should include your analysis of the strengths and weaknesses of each company's balanced scorecard.You have been hired as a consultant for a mid-size company that produces shoes for adults. The company has a high production capacity but possesses a large number of untrained workers. The region in which the company operates consists of a few small companies that sell similar products. A recent survey revealed that there is a growing demand for footwear for children. Required: In your capacity a consultant, outline the factors from the scenario above that you would consider in each stage of the company’s corporate plan.
- What is the driving force behind Total Quality Management? Explain your answerMachine Learning should be defined and explained. How is it utilized in analytic customer relationship management (CRM)? How about elaborating your argument with an example?What role does an employee have in the monitoring and control functions? How can they contribute to the organization's end goal?
- how have you Demonstrated customer service skills in real life. Demonstration includes defining customer service (e.g., internal customer service; external customer service); identifying the benefits of providing helpful, courteous, and knowledgeable customer service; prioritizing customer service (both within an organization and to external customers and stakeholders); anticipating needs of customers and coworkers; demonstrating how to provide helpful, courteous, and knowledgeable service to address customer and/or coworker needs.A managing director of a large company made the following statement: “To be successful in business, all you need is a customer. You don’t need any of those tight little academic concepts of how to manage. You don’t even need to solve all your problems or to be efficient. All you need is to find out what you do right for the customer you have already got and do more of it.” Assess the validity of this statement.Is accuracy a good performance measure in all contexts? Why?
- What methods should a business employ to reduce the churn rate in order to properly manage customer relationships?Why is 360 degree feedback thought to be a better alternative than other methods?A Food Processing company has proposed you as a management consultant. The firm seeks to implement the balanced scorecard tool in an attempt to monitor performance.The management has no idea about the balanced scorecard model and has approached you for guidance regarding the approach to implement it and the challenge such a model presents.a) Describe the balanced scorecard. b) Explain the steps that a company can take in designing and implementing the balanced scorecard.