The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked ch driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the lowing entries: delivery vehicle broke down couldn't make it across town to deliver second pizza in time couldn't deliver four

Purchasing and Supply Chain Management
6th Edition
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
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b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked
each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the
following entries:
delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four
pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was lost
in production, couldn't read address on ticket and went to wrong house.
Organize these causes into a cause-and-effect diagram. Complete the following diagram.
Lost invoice
I
III
Service area too large
Material
Methods
Match each number in the chart with the corresponding cause.
Number
I
||
|||
IV
II
IV
Not familiar with service area
Cause
Machinery
Manpower
Late delivery
Transcribed Image Text:b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries: delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was lost in production, couldn't read address on ticket and went to wrong house. Organize these causes into a cause-and-effect diagram. Complete the following diagram. Lost invoice I III Service area too large Material Methods Match each number in the chart with the corresponding cause. Number I || ||| IV II IV Not familiar with service area Cause Machinery Manpower Late delivery
b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked
each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the
following entries:
delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four
pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was lost
in production, couldn't read address on ticket and went to wrong house.
Organize these causes into a cause-and-effect diagram. Complete the following diagram.
Lost invoice
I
III
Service area too large
Material
Methods
Match each number in the chart with the
Number
1
||
|||
IV
Late production
II
Scheduling too many deliveries on one trip
Vehicle broke down
Machinery
Misu lerstood address
Late delivery
Transcribed Image Text:b. The manager of Perrotti's Pizza is attempting to understand the root causes of late pizza delivery and has asked each driver to keep a log of specific difficulties that create late deliveries. After one week, the logs included the following entries: delivery vehicle broke down, couldn't make it across town to deliver second pizza in time, couldn't deliver four pizzas to four different customers in time, kitchen was late in producing order, got lost, order ticket was lost in production, couldn't read address on ticket and went to wrong house. Organize these causes into a cause-and-effect diagram. Complete the following diagram. Lost invoice I III Service area too large Material Methods Match each number in the chart with the Number 1 || ||| IV Late production II Scheduling too many deliveries on one trip Vehicle broke down Machinery Misu lerstood address Late delivery
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