What is "benchmarking," and how is it distinct from "quality improvement"?
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What is "benchmarking," and how is it distinct from "quality improvement"?
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- What is benchmarking, and what is the difference between benchmarking and quality improvement?Shouldn't there be a three-page introduction explaining the differences between quality and variables?When compared to the idea of "quality improvement," what is the difference between benchmarking and that term?
- How does benchmarking differ from quality improvement, and what exactly is it?The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).What exactly are the Quality Circles? How do they function? Use an example to demonstrate.