What is the importance of quality service or product?
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1. What is the importance of quality service or product?
2. Which would you focus on: selling or servicing?
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- I really need help these questions please 1. As Matilda entered the lawyer's office she was immediately impressed by the plush carpets, the premium quality furniture, and the tasteful art on the walls. She knew this would be the lawyer to handle her crpyto gains and associated tax issues. The well decorated office is focusing on which part of quality (customer satisfaction)? customer support (such as information, warranty, etc) conformance quality (the lawyer's conformance to legal specifications) soundness of legal advice given by the lawyer psychological impressions of the customer 2. Which of the following is an example of type I error? The control chart says the process is in control, and the process is actually in control The control chart says the process is not in control, and the process is actually in control The control chart says the process is in control, and the process is actually not in control…What is the trade-off between operator-performed maintenanceversus supplier-performed maintenance?Typed My feedback depends on how good quality solution I get Thsnks
- 9. Which of the following qualitative factors favors the buy choice in a make or buy decision for a part? * O quality control is critical O part is critical to product O utilization of idle capacity maintaining a long-term relationship with suppliers2. Calculate the hourly ownership and operating cost of a wheel-type scraper that has the following characteristics: • Total initial cost = $550,000 (including tires) • Useful life of the scraper=10 years • Salvage value of the scraper = $0 • Hours scraper used/year = 2,000 hours • Cost of tires = $20,000 • Useful life of tires 4,000 hours • Annual tire repair cost = 15% of tire depreciation (assume straight line depreciation) • Annual interest, insurance, and tax costs 12% of !! Average Annual Value • Annual cost for fuel, oil, grease and other oils = 4% of Average Annual Value • Operating Conditions Average Ownership Cost Depreciation cost using the current approach (MACRS) (calculate S/hour for each year) Interest, insurance, and tax (IIT cost) Operating Cost S/hour S/hour Cost of tires Tire repair cost Fuel, oil, grease (FOG), and other oils Scraper repair costscussion questions 4. Describe the key stages of integrating total quality into the strategy of an of your choice. organization
- What is the trade-off between operator-performed mainte-nance versus supplier-performed maintenance?Explain the Quality Function Deployment?9. Define value analysis: Methodical investigation of all components of an existing product or service with the goal of discovering and eliminating unnecessary costs without interfering with the effectiveness of the product or service. What factors would you utilize to evaluate the make or buy decision of preparing pizza from scratch (using frozen dough balls) or purchasing premade frozen pizza. What cost items would you evaluate? Evaluative factors: Cost items: 10. Define specifications: Statement understood by buyers and suppliers of the required quality of products, including allowable limits of tolerance. Which type of specifications would a manager use if they wanted to purchase: A specific product brand (i.e. "Tony's Pizza): A new dishwasher with the capability to wash 7,000 dishes per hour: A tilting skillet: