What is the service rate in terms of customers per hour? What is the probability that no customers are in the system and the consultant is idle? What is the average number of customers waiting for a consultant?
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Ocala Software Systems operates a technical support center for its software customers. If customers have installation or user problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and the consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution with an arrival rate of five calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer’s questions. The service time follows an exponential probability distribution.
- What is the service rate in terms of customers per hour?
- What is the probability that no customers are in the system and the consultant is idle?
- What is the average number of customers waiting for a consultant?
- What is the average time a customer waits for a consultant?
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How does FedEx’s money-back guarantee address customers’ concerns about heterogeneity?Ocala Software Systems operates a technical support center for its software customers. If customers have installation or user problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and the consultant will provide assistance as soon as possible. The customercalls follow a Poisson probability distribution with an arrival rate of five calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer’s questions. please DO NOT overlook part D. thank youThe service time follows an exponential probability distribution.a. What is the service rate in terms of customers per hour?b. What is the probability that no customers are in the system and the…Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of four calls per hour. On average, it takes 9.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What effect…
- Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of six calls per hour. On average, it takes 7.1 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. (Round your…Ocala Software Systems operates a technical support center for its software customers. If customers have installation or use problems with Ocala software products, they may telephone the technical support center and obtain free consultation. Currently, Ocala operates its support center with one consultant. If the consultant is busy when a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and is told that a consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution, with an arrival rate of five calls per hour. On average, it takes 7.5 minutes for a consultant to answer a customer's questions. The service time follows an exponential probability distribution. To improve customer service, Ocala Software Systems wants to investigate the effect of using a second consultant at its technical support center. What effect…Bacala Software Systems operates a technical support center for its software customers. If customers have installation or user problems with Bacala software products, they may telephone the technical support center and obtain free consultation. Currently, Bacala operates its support center with one consultant. If the consultant is busywhen a new customer call arrives, the customer hears a recorded message stating that all consultants are currently busy with other customers. The customer is then asked to hold and the consultant will provide assistance as soon as possible. The customer calls follow a Poisson probability distribution with an arrival rate of five calls per hour.On average, it takes 7.5 minutes for a consultant to answer a customer’s questions. The service time follows an exponential probability distribution. (Please Answer a-c) thank you! a. What is the service rate in terms of customers per hour?b. What is the probability that no customers are in the system and the…
- For an additional fee, a customer purchasing a Whirlpool appliance, such as washing machine, can purchase a three year service contract. The contract provides free repair service and parts for the specified appliance using an authorized Whirlpool service provider. When a person with Whirlpool service contract needs to repair an appliance such as washing machine, he or she calls the whirlpool repairs and parts department to schedule an appointment. The department makes the appointment and gives the caller the date and approximate time of the appointment. This process is very lengthy. It may take two weeks to schedule a repair visit.In above case what changes could be made to make this process more efficient with the development of Information system. Discuss in detail various phases of System Development life cycle that are involved in this case.How does an event improve the smooth queue management?An employee arrives to work at 8:00 AM and is scheduled to conduct blood specimen testing. The equipment, however, is not working and cannot be repaired until at least 9:30 AM. In the interim, the supervisor instructs the employee to stay in the department until the repair specialist arrives. While waiting the employee does some studying for a course he is taking at the local community college.Is the employer obligated to pay the employee for the time the employee studies?
- Explore the concept of IT service continuity planning (ITSCP) and its role in ensuring business continuity during IT service disruptions.A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed. Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 35 calls per hour. The service rate per line is 19 calls per hour. (a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.) P(0)=P(1)=P(2)=P(3)= (b) What is the probability that an agent will be denied access to the…A large insurance company maintains a central computing system that contains a variety of information about customer accounts. Insurance agents in a six-state area use telephone lines to access the customer information database. Currently, the company's central computer system allows three users to access the central computer simultaneously. Agents who attempt to use the system when it is full are denied access; no waiting is allowed. Management realizes that with its expanding business, more requests will be made to the central information system. Being denied access to the system is inefficient as well as annoying for agents. Access requests follow a Poisson probability distribution, with a mean of 29 calls per hour. The service rate per line is 19 calls per hour. (a) What is the probability that 0, 1, 2, and 3 access lines will be in use? (Round your answers to four decimal places.) P(0) = P(1) = P(2) = P(3) = (b) What is the probability that an agent will be denied access to the…