What should Mehmet prioritize? Customer's safety or customer's requests?
Mehmet is a manufacturing engineer at a bicycle company. Part of his job is to inspect broken bikes and draw up design plans for their repairs. One day, Mehmet gets instructions from his supervisor to fix a bike with brake cables off. When Mehmet inspects the bike, he notíces that the cables are broken because they are made of low-quality material, He suspects that this bike is specialy designed and that the customer does not know which materials will be most suitable for brake cables. That's why Mehmet decides to use a more durable material for cables when preparing design plans for the repair of the bike. When Mehmet goes to fix the bike, he learns that the customer specifically wants the bike to be repaired, but that no aesthetic changes should be made to the bike. Mehmet's bike design will change the look of the bike, but it will also make it more durable. When Mehmet goes to his manager and asks what he's going to do, his manager tells him that “the customer is always right" and tells him that the customer needs to fix the bike as he pleases. Mehmet knows that he can fix the bike according to the customer's wishes, but if he does, the bike will break down again in a few months, perhaps dangerously. However, if it implements design improvements, it risks defying its manager and customer's wishes. What should Mehmet prioritize? Customer's safety or customer's requests? Answer based on engineering ethic codes.
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