Which of the following is not a characteristic of a well-designed service system?
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17
Which of the following is not a characteristic of a well-designed service system?
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It is cost-effective.
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It is structured to have consistency between organization and department.
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It provides effective links between the back office and the front office.
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It is user-friendly.
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Each element of the service system is consistent with the operating focus of the firm.
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- Which statement is true of the characteristics of services? Multiple Choice O Services are tangible items. O Services are physical things; they can be seen and touched. Services are perishable. O Services are typically mass-produced. Service quality is always consistent.Means that the quality of services depend on who provides them as well as when, where and how they are provided: Select one: a. Tangibility b. Inseparability c. Variability d. PerishabilityService intangibility means that services cannot be seen, tasted, felt, heard, or smelled before they are bought. Select one: a. True. b. False.
- What are the essential factors to consider when selecting a CRM system for a business, including scalability, customization options, data security, integration capabilities, and user-friendly interface, in order to make an informed decision that aligns with the organization's specific needs and long-term growth objectives?Which service improves the most of client’s use of its capabilities and resources to achieve organizational objectives? Group of answer choices: Audit Compilation Review ConsultingThe first step in designing support services is to: * O Encourage customers to try new products Prevent brand dilution Survey customers to assess the value of current services and obtain ideas for new Add new services that will both delight customers and yield profits to the company
- Make a reflection about this topic given maximum of 300-400 words. Topic: Service Quality15 Which of the following is not a characteristic of a well-designed service system? Multiple Choice Robust User-friendly Cost-effective Puts customers in charge Effectively links "front office" with "back office"One of the benefits of business process management is “enhanced process agility”. Which of the following isnot an appropriate example of this benefit?A. Payment through cash, credit card, or e-cash (e.g. GCash)B. Food delivery through FoodPanda, GrabFood, or Food NinjaC. Food service through dine-in, take-out, or deliveryD. None of the above
- 13 Network strategies are used to expanding the e-service range Select one: a. True b. FalseTRIPBAM played a role in which of the four Customer Service Life Cycle stages? Requirements Acquisition Ownership Retirement Acquisition and Ownership only NOTE:PLEASE GIVE THE ANSWER WITHIN 2 HOURS THANK YOUPlease do not give solution in image formate thanku. You chose to interview the office manager, several of the truck drivers, and some customers to find out which features would be most helpful to them and what they most would like to see in a fleet management system. These interviews turned out to be rich sources of insight and information. By asking those who are impacted the most by the inefficiencies of the current process you feel that you have a much deeper understanding not only of the problem, but also of how a fleet management system could solve these issues and improve the overall workflow for the company. Soon, your team reaches the point of needing to decide whether to work with open-source software that you can hire a vendor to customize or purchase commercial off-the-shelf software. Your budget would only allow a lower-tier service option for the ready-made software, but over time, as your budget expands, you could subscribe to higher service tiers with more features. In…