Which of the following statements is correctabout TQM?a. Top management must make a strongcommitment to a TQM program by treatingquality improvement as a top priority.b. Employees should be aware of TQMmovement, not necessarily involved in it.c. Managers need to ask for input occasionallyin order to practice TQM.d. The top administration should appear to beinterested in TQM.e. In order for TQM to function effectively, youneed a lot of resources.

Which of the following statements is correctabout TQM?a. Top management must make a strongcommitment to a TQM program by treatingquality improvement as a top priority.b. Employees should be aware of TQMmovement, not necessarily involved in it.c. Managers need to ask for input occasionallyin order to practice TQM.d. The top administration should appear to beinterested in TQM.e. In order for TQM to function effectively, youneed a lot of resources.

Management, Loose-Leaf Version

13th Edition

ISBN:9781305969308

Author:Richard L. Daft

Publisher:Richard L. Daft

Chapter19: Managing Quality And Performance

Section: Chapter Questions

Problem 3EE

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Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. " Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra`s proposed changes, but with a higher limit than the proposed $20 amount (say, $50 or $100), but which is still less than the cost of prosecution. In addition, make sure that the policy isn't publicized. That way, you'll reduce costs even more and still benefit from your reputation for prosecuting all shoplifters.
Chris Dykstra, responsible for loss prevention at Electronics took a deep breath before he launched into making his case for the changes that he was proposing to the company's shoplifting policy. He knew that convincing Ross Chenoweth was going to be a hard sell. Ross, the president and CEO was the son of the founder of the local, still-family-owned consumer electronics chain based in Phoenix, Arizona. He'd inherited not only the company, but also, his father's strict moral code. "I think it's time to follow the lead of other stores," Chris began. He pointed out that most Other retailers didn't bother calling the police and pressing charges unless the thief had shoplifted merchandise worth more than $50 to $100. In contrast, Westwind currently had a zero-tolerance policy toward theft that Ross's father had put in place when he started the business. Chris wanted to replace that policy with one that prosecuted only individuals between IS and 65 who had stolen more than $20 worth of goods, and who had a previous history of theft at Westwind. In the case of first-time culprits under IS or over 65, he argued for letting them Off With a strict warning, regardless of the value of their ill-gotten goods. Repeat offenders would be arrested. "Frankly, the local police are getting pretty tired Of having to come to Our stores every time a teenager sticks a CD in his jacket pocket," Chris pointed out. "And besides, we just afford the costs associated with prosecuting everyone." Every time he pressed charges against a shoplifter who'd made Off with a $10 item, Westwind lost money. The company had to engage a lawyer and pay employees Overtime for their court appearances. In addition, Chris was looking at hiring more security guards to keep up with the workload. Westwind was already in a losing battle at the moment with mass retailers who were competing all too successfully on price, so passing on the costs of its zero-tolerance policy to Customers wasn't really an option. "Let's concentrate on catching dishonest employees and those organized-theft rings. They're the ones who are really hurting us," Chris concluded. There was a long pause after Chris finished his carefully prepared speech. Ross thought about his recently deceased father, both an astute businessman and a person for whom honesty was a key guiding principle. If he were sitting here today, he`d no doubt say that theft was theft—that setting a minimum was tantamount to saying that stealing was acceptable, just as long as you steal too much. He looked at Chris. "You know, we've both got teenagers. Is this really a message you want to send out, especially to kids? You know as well as I do that there's nothing they like better than testing limits. It's almost an invitation to see if you can beat the system." But then Ross faltered as he found himself glancing at the latest financial figures on his desk—another in a string of quarterly losses. If West-wind went under, a lot of employees would be looking for another way to make a living. In his heart, he believed in his father's high moral standards, but he had to ask himself: Just how moral could Westwind afford to be? Adopt Chris Dykstra's proposed changes and show more leniency to first-time offenders. It is a more cost effective approach to the problem than the current policy, plus it stays close to your father's Original intent.
Create a Group Control System Step 1 Form into groups of three to five students. Each group will assume that another student group has been given an assignment of writing a major paper that will involve research by individual group members that will be integrated into the final paper. Each group member has to do his or her part. Step 2 Your assignment is to develop a list of rules and identify some statistics by which to control the behavior of members in that group. Brainstorm and discuss potential rules to govern member behavior and consequences for breaking those rules. Step 3. first, select the five rules that you think are most important for governing group member behavior. Consider the following situations that rules might cover: arriving late for a meeting; missing a meeting; failing to complete a work assignment; disagreements about desired quality of work; how to resolve conflicts about paper content; differences in participation, such as one person doing all the talking and someone else talking hardly at all; how to handle meetings that Start late; the use of an agenda and handling deviations from the agenda; and any other situation that your group thinks a rule should cover that your group thinks a rule should cover.
X Final Exam Managing people andE X le and B Pranity Google D d/e/1FAlpQLScEKFWhZkWEUR4Bbef0588VdlhaKHsH4cIBPGgRZ9wwBM-M1w/viewform?hr_submission=ChklsICU6Y Clear selection The employees general beliefs that their organization values their contributions and cares about their well-being refers to : * 1 point employee engagement Tolerance O perceived organizational support O organizational commitment O emotional intelligence the ability to sense how others are feeling refers to : 1 point Self motivation Self managemnt Empathy Self awareness Social skills SAMSUNG
TEST II: IDENTIFICATION. Read each the following statement carefully and identify what is being presented. Shade the letter of your answer. A. Strength B. Opportunity C. Weakness D. Threat A 11. It describes what an organization excels at and what separates it from the competition. 12. It refers to favourable external factors that could give an organization a competitive advantage. 13. It refers to factors that have the potential to harm an organization. 14. This pertains to the characteristics of the business or project that gives advantages over others. 15. This pertains to the elements in the environment that could cause trouble for business or project. 16. An obstacle face by the business. 17. An Internal Factor of SWOT Analysis. 18. An external factor of SWOT Analysis that can Increase profitabllity. 19. If a business has a strong support in the market, then your business has 20. In an online business, when your online site has thousand followers then your business has
Which of the following would be an advantage of using a qualitative approach to managerial decison-making? a. The linear program indetified the optimal solution for profit relating to the sales forecast b. The breakeven analysis indicated that purchasing a machine would increae profitability c. The sales staff is often aware of sutomer's future plans d. Sales people are least likely to be influenced by recent events e. Sales people are least likelyto be biased by sales
Which of the following is a threat according to SWOT analysis? a. Low-quality output b. Recession c. Lack of a strategic plan d. Poor management practices e. Insufficient resources
A senior consultant has developed a mathematical formula which calculates the annual profitability of different project proposals. Which step in the management science process does the senior consultant is performing? a. define the problem and gather data b. formulate a model to represent the model c. develop a computer-based procedure for deriving problem solutions d. test the model and refined it as needed e. apply the model to analyze the problem develop recommendations
If Delta Airlines ticket agents discovered that theywere being paid a lot less per ticket sold thanUnited Airlines ticket agents, we might expect theDelta ticket agents to _________a. increase their sales so that they will make asmuch as their United peers.b. think their outcome-to-input ratios are lowerthan those of the United ticket agents.c. have as a group very different personal needsthan United ticket agents.d. be very satisfied because they work for agreat airline.e. feel that rewards are being distributed fairlyand equitably.
Done Assignment-2_1ef568aca2d412f... Assignment When you answer, Don't copy and paste (Use your own words). Q1: -Explain below figure. Planning and Control A: Set goals, targets D: Evaluate, reward Feedback and learning B: Plan and execute C: Measure, Monitor, report Q2: -What are the Effective performance measures? Q3: -Explain why need for the total quality management? -Why organizations use balanced scorecard performance measures? Note: Use only your own words (NO COPY AND PASTE).
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Supposse that you are an OM intern at a drone manufacturing company and that while completing an interactive assesssment witthin the traiining courrse you are asked to select the true statement. a. A blacck box (as per systems theory terminology introduced in this class) is incapable of receiving feedbacks. b. Processses within closed systems are always deterministic. c. In somme instances, closed systems can contain stochastic processes.