Homework Help is Here – Start Your Trial Now!
Business
Operations Management
While overseeing a construction project, you discovered that one of the team members, on her own initiative, added extra windows to increase air circulation and light in the basement. The original plan did not include the cost of these extra windows, but the team member thought they were absolutely required due to poor air circulation and low light in the basement. This is an example of which of the following? O a. Exceeding customer expectations O b. Creative team member O c. Creating customer value O d. Scope creep O O

While overseeing a construction project, you discovered that one of the team members, on her own initiative, added extra windows to increase air circulation and light in the basement. The original plan did not include the cost of these extra windows, but the team member thought they were absolutely required due to poor air circulation and low light in the basement. This is an example of which of the following? O a. Exceeding customer expectations O b. Creative team member O c. Creating customer value O d. Scope creep O O

Practical Management Science
Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
Section: Chapter Questions
Problem 20P: Julie James is opening a lemonade stand. She believes the fixed cost per week of running the stand...
See similar textbooks
icon
Related questions
Question
While overseeing a construction project, you discovered that one of the team members, on her own initiative, added extra windows to increase air circulation and light in the basement. The original plan did not include the cost of these extra windows, but the team member thought they were absolutely required due to poor air circulation and low light in the basement. This is an example of which of the following? O a. Exceeding customer expectations O b. Creative team member O c. Creating customer value O d. Scope creep O O
Expert Solution
trending now

Trending now

This is a popular solution!

steps

Step by step

Solved in 3 steps

SEE SOLUTIONCheck out a sample Q&A here
Blurred answer
Similar questions
  • SEE MORE QUESTIONS
Recommended textbooks for you
Practical Management Science
Practical Management Science
Operations Management
ISBN:
9781337406659
Author:
WINSTON, Wayne L.
Publisher:
Cengage,
Operations Management
Operations Management
Operations Management
ISBN:
9781259667473
Author:
William J Stevenson
Publisher:
McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi…
Operations and Supply Chain Management (Mcgraw-hi…
Operations Management
ISBN:
9781259666100
Author:
F. Robert Jacobs, Richard B Chase
Publisher:
McGraw-Hill Education
Business in Action
Business in Action
Operations Management
ISBN:
9780135198100
Author:
BOVEE
Publisher:
PEARSON CO
Purchasing and Supply Chain Management
Purchasing and Supply Chain Management
Operations Management
ISBN:
9781285869681
Author:
Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:
Cengage Learning
Production and Operations Analysis, Seventh Editi…
Production and Operations Analysis, Seventh Editi…
Operations Management
ISBN:
9781478623069
Author:
Steven Nahmias, Tava Lennon Olsen
Publisher:
Waveland Press, Inc.
SEE MORE TEXTBOOKS