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- Directions: For each of the following situations: a. indentify the independent variable/s b. name the dependent variable; and c. give the two attributes of each variable A study on customer's satisfaction based on the quality of food offered in fast foods.Analyse the issues described below using root cause analysis techniques. A travel agency has recently lost several medium-sized and large corporate customers due to complaints about poor customer service. The management team of the travel agency decided to appoint a team of analysts to address this problem. The team gathered data by conducting interviews and surveys with current and past corporate customers and gathering customer feedback data that the travel agency has recorded over time. About 2% of customers complained about errors made in their bookings. On one occasion, a customer requested a change to a flight booking. The travel agent wrote an e-mail to the customer suggesting that the change had been made and attached a modified travel itinerary. However, it later turned out that the flight reservation system had not confirmed the modified booking. As a result, the customer was not allowed to board the flight, leading to a series of severe inconveniences for the customer.…The American Society for Quality (ASQ) defines quality as "the totality of features and characteristics of a product or service that bear on its ability to satisfy given needs". a) Comment on this definition - is there anything you would add or change to improve it? b) Describe two statistical tools or quantitative methods that might be employed to quantify an organization's ability to meet customer expectations, Be sure to include an explanation of how, specifically, each tool or method enables the accurate assessment of organizational output (product or service).
- Explain the method of Sensitivity analysis with example?d) Prepare the scatter diagram and insert the trendline or line of best-fit. Use a scale of 2 cm to represent 1,000 units on the x-axis & 2 cm to represent $50,000 on the yaxis.e) Using the line of best-fit, determine the company’s fixed cost per month and the variable cost per unit. (Use 0 & 5,000 units.)Yayy Online Revenue Process Computer Customers Bank Releases product page at midnight Buy this product? Register & login Saves customer details Enters product and payment option Calculates and displays order totals Inputs payment data Processing a sales order Process payment data Receives payment data for verification
- Which of the following set of measures are appropriate in monitoring 'customer retention'? Select one: a.Customer satisfaction rating, number of repeat purchases, customer acquisition costs b.Customer satisfaction rating, sales growth from customers using loyalty cards, customer profitability per quarter c.Proportion of sales from existing customers, market share, profit attributable to customers in the 21-30 age group d.Proportion of sales from existing customers, number of repeat purchases, sales growth from customers using loyalty cards Clear my choiceDesign a study to identify what might be the probable ultimate cause/s of the decline in sales. For looking at the different causes, consider the box and arrow diagram given. Note the following things about the box and arrow diagram: If the arrow’s head is towards a box, that means the variable in the box (where the arrow’s head is) affects the variable in the box from where the arrow originated. E.g “Revenue/Sales” is affected by the “Number of shoppers/customers”. The boxes in grey are the variables you as a firm/owner can directly expect to affect which can further affect other variables in the model. E.g. You can incorporate training programs to improve “customer service” perceptions and, ultimately “Sales”. There is a hierarchy of the variables such that we have started from the broadest ones in thetop and then went to the finer one. The motivation for the research group here is to design a study for the store. This study is to find out the customer’s current perception…Is there any value in having the option of using an FMS?
- Describe the „Business Understanding“ phase of the CRISP-DM approach by discussing the relevant tasks, activities, and outputs.Can you please give step by step how to do regression including the Text and charts in Excel for the 2 problems attahcedWhat is statistical quality control and why is it important?