Case Studies In Health Information Management
3rd Edition
ISBN: 9781337676908
Author: SCHNERING
Publisher: Cengage
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If a student comes to you with signs of child abuse or neglect and you want to have visual evidence, you should:
A. Take pictures with your mobile phone.
B. Wait for ACS to arrive to take pictures.
C. Ask an administrator to take pictures with the school's designated camera.
If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic.
A hospitalized patient states that he is not happy with his doctor because he rarely spends more than one minute in his room when he does his rounds. The nurse responds, “He is like that with all his patients. For all the money he gets paid he should spend more time with his patients!”
If the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic.
A confused patient tells the nurse that he sees little blue men in his hospital room. Chuckling, the nurse says, “I just told the little blue men to go to sleep – you should try to get some rest as well.”
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- need help in choosing correct option.arrow_forwardIf the communication is therapeutic, write “therapeutic” and indicate the therapeutic technique being used. If the communication is non-therapeutic, indicate the non-therapeutic communication technique that is used and then REWRITE the dialogue to make it therapeutic: A young woman is devastated after she finds out that she needs a double mastectomy due to breast cancer. She is worried that her husband will no longer find her beautiful. The nurse states, “You need to stop worrying about what your husband is going to think and focus your energy on getting well. “arrow_forwardWhat type of information/links to services might you need to provide to your client? Provide any three.arrow_forward
- Scenario: You are a writer on a hit medical television show. The producers lean on your expertise on medical topics to ensure accuracy in the actors’ portrayal of each scene. The characters you are writing for are nurses, doctors, patients, and patients’ families in a hospital. It’s up to you to create the location or department in the hospital (Emergency Room, the nurses’ station, or even the hallway), the characters in your scene, the topic they will discuss, and how the conversation unfolds. In a script format, including atleast two characters, discuss with facts one skin disorder, the diagnosis and best treatment.arrow_forwardGabe knows that there are times when medical assistants need to screen phone calls. This can be intimidating for new medical assistants. What procedures would Gabe put in place to help medical assistants screen, emergency calls accurately, yet minimizing their feelings of intimidation?arrow_forwardneed a good explanatory answer.arrow_forward
- Identify at least one internal process breakdown each from the front-end, middle, and back-end workflows that could lead to a healthcare insurance claim denial.arrow_forwardWhat are the advantages to electronic communication? What disadvantages are there? In the following example, how would you rank each phone call in terms of priority? Give the reasons behind your answer. Line 1: An angry patient is asking for his lab test results Line 2: A 35-year old woman is having some mild wheezing, itchy eyes and nasal congestion Line 3: Another physician is calling to have medical records for a patient sent over Line 4: An 70-year old man having chest pain would like to make an appointment Pretend you are a medical assistant who is sending a fax with a patient’s medical records. What information would you include in this request?arrow_forwardMake a new graphic organizer showing the responsibilities of a phlebotomist towards his/her patient. Reminders: Make a new graphic organizer not from the internetarrow_forward
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