ICTSAS518_Assessment 3_ Questions

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TAFE NSW - Sydney Institute *

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ICTSAS518

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Information Systems

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May 13, 2024

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ASSESSMENT COVER SHEET Assessment Details Qualification Code and Title ICT50220 Diploma of Information Technology Block/ Term/ Year Unit Code and Title ICTSAS518 Install and upgrade operating systems Assessment Type A3 - Questions Re-assessment YES NO Due Date Student Details Student Name Student ID Instructions to Students: Please read the following instructions carefully.  The purpose of this assessment is to assess your knowledge and skills.  This assessment is to be completed according to the instructions given by your assessor.  To be deemed satisfactory in this assessment, you must write the answers to all written questions correctly or meet all the performance criteria for activity based assessments by the due date.  Submission after the due date will result in a penalty fee.  Should you not answer the tasks correctly, you will be given feedback on the results and gaps in knowledge. You will be entitled to one (1) resubmission in showing your competence with this unit.  If you feel the decision made by your assessor was incorrect please refer to your Student Handbook for information on assessment appeal for the required steps to appeal the decision.  If you are not sure about any aspect of this assessment, please ask for clarification from your assessor.  Please refer to the College re-submission and re-sit policy for more information.  If you have questions and other concerns that may affect your performance in the Assessment, please inform the assessor immediately.  Please read the tasks carefully then complete all tasks.  To be deemed competent for this unit you must achieve a satisfactory result with tasks of this Assessment along with a satisfactory result for another Assessment.  Remember, that it must be your own work and if you use other sources then you must reference these appropriately.  Submitted document should follow the given criteria. Font should be Times New Roman, Font size need to be 12, line spacing has to be Single line and Footer of submitted document must include Student ID, Student Name and Page Number. Document should be printed double sided.  This is individual Assessment. Once you have completed the assessment, please provide the hard copy of the Assessments to your Trainer/ Assessor.  Plagiarism is copying someone else’s work and submitting it as your own. Any plagiarism will result in NYC. For Assessor Use Only Assessor’s Name Assessment Decision : To be accessed as satisfactory in this assessment task, the student must address ALL assessment items/questions satisfactorily. All individual assessment tasks of this unit must be completed satisfactorily for a student to achieve an overall grade of competent for this unit. The Student’s Performance is SATISFACTORY NOT SATISFACTORY Student Declaration : I declare that I have read and agreed to the instructions mentioned above and declare that the work submitted is my own and has not been copied or plagiarized from any person or source. I have been assessed in this unit and advised of my result. I am aware of my appeal rights. Signature: Date: / / Assessor Declaration: I declare that I have conducted a fair, valid and flexible assessment with this student and I provided appropriate feedback. Signature: Date: / /

QUESTIONS The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text. Your assessor will take down dot points as a minimum if you choose to answer them verbally. Answer the following questions either verbally with your assessor or in writing. 1. What are the areas you will need to review technical support procedures for? The areas are listed below:  Hardware  Software  Networking device 2. What is the process to interrogate the help desk system? The process to interrogate the help desk system are:  Counting and assessment of files and resources  Assessment of contents  Assessment of functions 3. List 6 methods that can be used to liaise with clients. The methods are listed below:  Face to face  Via the telephone  Over email  Formal  Unplanned  Formal ICTSAS518 INSTALL AND UPGRADE OPERATING SYSTEMS – A3 2

4. Identify and briefly describe the 5 classifications of operating systems that may be installed. List down common steps to install an Operating System. Five classification of Operating systems are:  Multi-User: Multi-user Operating system allow more than one user to run programs at the same time. Some multi-user Operating systems allow thousands of users to use programs concurrently.  Multiprocessing: Multiprocessing operating systems support the running of a single program on more than one Central Processing Unit (CPU).  Multitasking: Multitasking operating systems allow more than one program to be run simultaneously.  Multithreading: Multithreading operating system allow multiple parts of the same program to run at the same time.  Real Time: Real-time operating systems can respond to input instantly. 5. Briefly explain the different methods that can be used to upgrade an operating system. Identify the necessity to upgrade the operating system. Some of the common method of upgrading an operating system are:  Windows system update: Checking the windows system update is one of the best way for updating the OS. This is user friendly and only takes small steps for the completion of the upgrade.  Clean Install: One of the way to upgrade an OS is to clean the existing OS and installing the new OS simultaneously. It is more suitable after the backup is made as the newly added OS is more fast than the upgraded OS. Necessity to upgrade the operating system includes:  To keep up with the present OS which provides more features and functions  Latest security and security patch can be installed  Increase the efficiency of the current system 6. What are the principles related to the implementation of automated/unattended OS installations? The principles related to the implementation of automated/ unattended OS installations are:  Not Present  No prompts  Multiple machines ICTSAS518 INSTALL AND UPGRADE OPERATING SYSTEMS – A3 3

7. Outline the installation procedures for automated installation of OS’s. The installation procedures for automated installation of OS are:  Testing  Production The steps for testing are as follows: 1. Review hardware and software requirements of all devices and computers 2. Obtain appropriately automated OS installation toolkits 3. Verify that all network connections are working properly that will be used during automated OS deployment 4. Install Toolkit to server or machine that will be used to control deployment. 5. Install OS, drivers and other application to toolkit application 6. Load boot image of OS that is to be updated if not a clean install 7. Install OS to boot image using the toolkit then run available testing software and procedures 8. Fix any issues that may arise The steps involved in the production of automated OS installation are: 1. Check network connections to ensure that the toolkit is communicating effectively with all computers and devices 2. Import OS image that has successful been tested 3. Prepare all configurations and settings to be deployed. 4. Deploy OS using toolkit 5. Run testing and analysis applications to ensure that deployment did not encounter any issues 8. What are the steps to follow to conduct data migration? Identify the what kind of data files need to be migrated? The steps to follow for data migration are as follows: ICTSAS518 INSTALL AND UPGRADE OPERATING SYSTEMS – A3 4

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