I. Case Analysis Saudi Arabia’s oil abundance has placed it in a position to invest heavily in the healthcare industry such that it ranks at the top within the Persian Gulf. Companies like Medical Equipment Clinical Systems have enjoyed vast revenues by supplying the region with state of the art medical equipment. This case study provides insights into the problems faced by Ankur Grover in the Western-Region of Saudi Arabia. As a new sales manager at Medical Equipment, Grover has the challenge of breaking through religious, cultural, and business barriers in the Arab world. Grover’s Indian heritage and Hindu beliefs compound the issues as his biggest competitor, Namad Najjar, is Arab and Muslim. Najjar also has a long-standing relationship with the purchasing director at Prince Khalid Specialist Hospital and Research Center. During the months attempting to secure a sale, Grover comes to the realization that the Arab business sector is not entirely as he imagined. He wrestles with ethical dilemmas involving bribery that go against his as well as his company 's values. Grover has several options available that will determine his current and future success in sales with Medical Equipment. II. Problems Lack of proper management Medical Equipment assigned a new inexperienced sales manager to a very important region with possibility of a huge sale. Medical Equipment did not spend enough time in preparing for this sale. The company should have been more
Managerial problems due to absence of successful correspondence causing communication breakdown issues. Additionally no feedback when individuals expanded or transferred to another support manager.
After reading the case study it seems that one problem between the hospitals and upper management seems to be lack of communication. It seems that Singh and Mrs. Manzoni have not affectively communicated to the hospital administrators what the goals of the company are and what is best for the company. I believe that Mrs. Singh and the hospital administrators value the importance of two different things. Mrs. Singh values the importance of correct data entry into the firm’s management information system. While, the hospital administrators seem to be placing more value on the importance of patient services. In addition, it seems Mrs. Singh does not know what
If I were Grover I would choose the third option. I would offer Humaidi a complementary trip to the U.S. or France (his choice) to view one of Medical Equipment’s showrooms. In my opinion, offering this trip does not “lack justifiable grounds” as stated in the company’s Entertainment and Gifts policy. Humaidi may decline the trip, or even take the trip but not follow through with the sale; however Grover would have no doubt that he had taken every social, professional, legal and ethical measure possible to try and secure the sale. As a side note, one might consider the Hofstede dimensions for Saudi Arabia versus the United States. Saudi Arabia has a very high Uncertainty Avoidance compared to the United States. It may be possible that Humaidi wishes to remain loyal to Wilson’s because he has tried and tested business with them already- although Medical Equipment’s offer seems to be more beneficial to the company, he may not be taking it for fear of making a mistake and choosing a bad company to trust. The Power Distance between
Would you really want to be responsible for destroying the animals home and the environment? The United States has a huge debate whether or not We should drill for oil in Alaska’s wilderness. But the answer seems pretty clear to me because it is not essential for our economy ,it is not valuable for the environment, and it is causing a social disruption. In the background essay, it says that many colonies We're not concerned about protecting our natural resources because they thought they had enough natural resources to last forever; But We don't, We are limited and some day in the not too distant future we may run out of natural resources so we have to circumspect and start protecting it by using other materials such
The case study “Let’s Make a Deal: Middle East Mosaic” by Charles Rarick is a primary example of the struggles a businessman might encounter when conducting business cross-culturally. The case study opens with describing how the country of Jordan recently acquired trading rights with the United States and Europe because King Abdullah wished to reform to a democratic society and gain rights for its women. Thus the business ExportJordan was created so the women of Jordan could manufacture and export their products and utilize this new trade agreement. ExportJordan hired an American women named Anne Burns who would assist the Jordan women who wished to produce and export their products utilizing this new trade agreement. However, Anne begins to encounter multiple unexpected cross-culture issues
Managers did not adequately assess the risk involved and were working within a malpractice culture outside of the guidelines and ignored the
On April 10, 2011, an oilrig in the Gulf of Mexico exploded. This explosion killed 11 crewmembers and caused the rig to sink to the bottom of the ocean. This caused an estimated 180-185 million gallons of oil to flow into the gulf. It wasn’t until July 15, 2010 until the oil was contained and stopped flowing. The Gulf was virtually covered in crude oil. There were many effects from this spill and many of them were environmental. Animals had to swim through this oil and birds that landed in it were no longer able to fly because of the heavy oil on their wings. At least a thousand birds died and hundreds of other animal also perished. The oil washed up onto beaches and caused them to close to the public. Some of the effects were even
The Standard Oil Company of California(Socal) is trying to determine how much to bid on the Gulf Oil Corporation. George Keller, the CEO of Socal, would need to borrow 14 billion dollars in order to make a substantial bid. While banks are willing to lend the money because of Socal's low to debt ratio, the loan would put the company in a highly leveraged position. In order to alleviate that debt, some of Gulf's assets could be sold. Keller has to consider the value of Gulf's exploration and development program when calculating future returns. Two billion dollars were being spent on the exploration and development program. This money could instead be used to reduce the debt if Socal acquired the company. However, the exploration program
The United States has been involved in the affairs of the Middle East for decades and they’ve had various reasons for being there, whether it was to wage war or to prevent outside influence that would undermine their own influence in the region, it always seemed to revolve around one thing: oil. As we all know, oil is a very profitable resource and it’s a huge part of many nations’ economies and because this is the case many wars are fought over this black liquid. The U.S. is no different in that they did just about anything to maintain their access to Middle East oil. As a result, United States actions in the Middle East today has been formed through the decades long desire for their oil.
One major problem was the resignation of one of the company’s top salesmen who had the most difficult territory (9963), effective at the end of the year. If he shifts one of the more experiences salesmen into that area, it would disrupt service in an additional territory, which was undesirable because it took several months for a salesman to build up a good rapport with customers. This decision would affect the
Peak oil is described as the point in time when the maximum rate of petroleum extraction is reached, and at this point we assist to a diminution of the resource. Oil is one of the world 's most vital resource, we use it in every aspect of our daily lives, we use it for electricity, gasoline and even drugs. The disappearance of this resource can lead to a major global disaster. In an attempt to identify the potential impact of such a disaster and find alternatives energetic resources, a cloud of researchers started to focus their research around this topic. While the first researches made on peak oil where mostly focused on its plausibility, nowadays researches concentrate on determining the exact period of occurrence, as well as the economic and political impact of this event.
The oil industry can not be discussed without mentioning the name John D. Rockefeller. Rockefeller changed the business of oil distribution. In the 19th century Rockefeller began his humble beginnings with a small investment, along with two other partners, in the oil refining business. Eventually Rockefeller upset at the direction of the company bought out his partners. He was now buying into refining and developing kerosene and other petroleum-based products. He later named this company The Standard Oil Company which by 1872 nearly owned all the oil refineries in Cleveland. In 1882, Rockefeller took all his holdings and merged them into the Standard Oil Trust. Through smart business
World oil demand is increasing as emerging economies need more energy to increase their living standards. Estimates, shown below, are that by 2030, China and India as emerging markets will import over 70% to 90% of their fossil fuel needs (1) . Coupled to a continued high and growing demand for oil, makes this a robust market for the next 30 years.
Customer satisfaction is the backbone to being successful with in a business atmosphere. Steve and Dana were obviously not satisfied because their experience did not match their expectations (customer satisfaction was not reached). For this
Executive summary: With the globalization of world business, Saudi Arabia has become an appealing market for foreign investors. But there has long been belief that the market of Saudi Arabia is difficult to develop and the culture there is inconsistent with the world. The problem of cross-cultural management arises as the cooperation between Saudi Arabia and its world partners continue to increase at an unprecedented rate. This paper analyses commercial and cultural feature of Saudi Arabia, presenting an understanding on the general cultural differences between Saudi Arabia and Singapore by applying different cultural dimensions. And it explains the influence of Arabia commercial culture on