Cogeco Cable Canada

Everything in the world changes - the weather, the temperature, the economy, the national debt. But people don’t change. Sure, there are some people that have changed over time with just the right help and a bit of luck, however, on a daily basis people aren’t easily tweaked, especially not the stubborn ones. Now, I’m not claiming that I have figured out every single person at this point, but on the the surface people generally hold to I guess what you could call their same values and beliefs. You eventually figure this out when you deal with enough people, aone place the requires dealing with multitudes of them is customer service.

Customers want the business to produce quality products at reasonable price. You have different types of customers. There are different types of customers there are loyal ones, young ones, elderly, family or one-time customers.

Through sustaining the customer relationships, leaders of the company have realized that “becoming nearer to the consumer” is vital for the progression.

We serve customers in an extensive range of industries. Our customers include national retail chains, family owned retail stores, subdivisions, office parks, churches, municipalities, shopping centers, HOAs, schools, industrial facilities, apartment complexes, restaurants and condominiums.

The importance of employees extends far beyond the mere ability to meet the needs of a

When a consumer walks into a store, they know what products they want to buy, whether it be an item that is a needed or a product that is just a want. If

Adding value for customers – Excellent businesses continuously add value towards their customers by understanding and fulfilling the needs of their consumers’ expectations and outlooks.

One company that keeps their customers coming back is Costco. Costco has 91% of their customers renew their membership to the club every year. There policy to return the amount of the membership to their members at any time really shows their loyalty to their customers. Thanks to Costco’s remarkable attention to detail, extensive market research, and clearly-defined target market, they come out as one of the top company's customer service team. Bear in mind that they achieve this outstanding metric for success without advertising, and without compromising the culture of the company.

After listening and reviewing the customer service call between Roberto and Nina I heard a variety of good and subpar customer service skills. Immediately I noticed that Roberto introduced himself and the department he works for. After Nina introduced herself Roberto acknowledged her by greeting her and repeating her name. These are examples of good customer service.

It is important to make the customer realize that you are not cheating them of

Customer loyalty is much harder to obtain that customer service satisfaction. The most important first step is to satisfy the customer by meeting their expectations. Customers only give a company one chance and if they aren’t satisfied they will not do business with that company again, as well as tell others of their experience. The next step would be to exceed the customer’s expectations. If a business goes above and beyond to assist the customer they begin to build loyalty. The next step is to truly surprise the customer. In order to dominate the marketplace the company must find a way to make them selves stand out with their product or service, accompanied with phenomenal customer service. Once this has been done customer satisfaction and loyalty will be gained. “Acquiring a new customer can cost four or five times more than keeping a current customer” (Bestmark, 2013). So it’s essential to keep the current customer’s happy and coming back for more.

This has resulted in good customer retention and repeats businesses for the company across various lines of businesses.

providing quality products that would enable them to be equipped with the rightknowledge and skills that will serve as the foundation of their success.

Continuous involvement of customer provides immediate solution to customer issues and provides transparency with customers

Whether you are communicating with a customer service representative in person or over the phone, the term “the customer is always right,” has lost its meaning. It once served as the guiding principle for dealing with customer inquiries and complaints. Though it did not literally mean the customer was right and the company was wrong, it kept civil the interaction between company representatives and consumers of goods and services by compelling the representatives to see the issue from the customer’s perspective.